HIM Operations Supervisor, Full Time

Cabinet Peaks Medical Center•Libby, MT

About The Position

Cabinet Peaks Medical Center is seeking an HIM Operations Supervisor for its Revenue Cycle Team. Reporting to the Director of Revenue Cycle, the supervisor oversees daily workflows, personnel, and technical operations in the medical records department. The role ensures the accuracy, integrity, security, and timely processing of health information in accordance with state and federal requirements; leads HIM staff; improves operational efficiency; and serves as a key liaison for Electronic Health Record integrity across the organization. The supervisor collaborates with the Coding Coordinator and RHIA/RHIT and serves as a contact for health information privacy and security, regulatory compliance, and the release, retention, and destruction of patient records. The supervisor supports patient/customer satisfaction, aligns work and resources with organizational goals, develops and monitors departmental budgets, identifies cost-reduction opportunities, and tracks quality and operational performance. Responsibilities also include staff planning and supervision, policy and procedure maintenance, regulatory compliance, coding and chart-completion oversight, denial management, and safeguarding disclosures of protected health information. The position is scheduled for day shift, Monday through Friday, contingent upon organizational needs and administrative direction.

Requirements

Ability to demonstrate competency performing all essential job functions, with or without reasonable accommodation.
Bachelor of Science degree or equivalent combination of education and experience.
Three to five years of progressive experience within an HIM department.
Advanced proficiency with Electronic Health Record systems and standard office productivity suites.
Strong analytical and troubleshooting skills, understanding of healthcare privacy laws, and excellent leadership abilities.

Nice To Haves

Applicable license for the technical area.
Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) credential.
One to two years of leadership or supervisory experience.

Responsibilities

Model PROMISE behavioral standards and implement practices that improve patient/customer experience and satisfaction.
Align work and resource management with the organization’s mission, vision, values, goals, and strategic initiatives.
Develop yearly department budgets, monitor expenditures, address significant variances, and identify opportunities to reduce costs and improve services.
Identify quality standards, measure performance, correct deficiencies, and continuously improve processes.
Track KPIs for chart turnaround times and coding and scanning accuracy, and implement improvements based on audit data.
Provide timely responses to customers and educational and growth opportunities to internal and external department staff.
Determine staffing needs, set work schedules, hire and retain qualified staff, conduct timely performance evaluations, apply HR policies, address performance issues, and recognize staff accomplishments.
Ensure compliance with organizational policies, laws, regulatory requirements, Medicare Conditions of Participation, and applicable HIPAA standards.
Develop and maintain department policies and procedures, and meet routinely with the Director of Revenue Cycle to review trends, regulatory updates, and their impact on HIM.
Collaborate with the Coding Coordinator and RHIA/RHIT to ensure privacy and security guidelines and standards are met.
Report HIPAA concerns to the Privacy Officer, follow the minimum necessary standard, and adhere to HIPAA requirements and regulatory updates.
Maintain accounts receivable days within industry standards and collaborate with providers and departments to support timely chart and charge completion.
Direct day-to-day coding department functions; manage staffing plans, assignments, work lists, unbilled accounts, account aging, and coding workflows to support productivity and timely claims filing.
Monitor coding quality and support accurate patient information, compliant coding, and reduced corrections and rework.
Supervise, evaluate, train, motivate, counsel, and develop coding staff; take appropriate disciplinary action when needed and promote recruitment and retention of certified coding staff.
Enforce coding policies and procedures and meet with the Coding Coordinator to analyze trends and identify coding patterns and variations.
Support coding staff education, keep current with coding technology and guidelines, and act as a liaison for coding questions from other departments.
Manage, train, and educate staff on coding denials, and collaborate on denial review, coordination, monitoring, and appeals.
Promote professional growth and development, meet mandatory and continuing education and competency requirements, support department goals, and serve as a preceptor, mentor, and resource.
Monitor, audit, and safeguard disclosures of protected health information to authorized internal and external requestors, validating compliance with the HIPAA minimum necessary standard.
Perform other duties as assigned.