HIM Operations Supervisor, Full Time

Cabinet Peaks Medical Center • Libby, MT

7d • $25 - $36

About The Position

Cabinet Peaks Medical Center is seeking an HIM Operations Supervisor for its Revenue Cycle Team. Working under the supervision of the Director of Revenue Cycle, the Supervisor oversees daily workflows, personnel, and technical operations within the medical records department. The role ensures the accuracy, integrity, security, and timely processing of health information in accordance with state and federal regulations. The Supervisor leads HIM professionals, improves operational efficiency, and serves as a key liaison for Electronic Health Record integrity across the organization. The position collaborates with the Coding Coordinator and serves as a contact for health information privacy and security, regulatory compliance, and the release, retention, and destruction of patient records.

The Supervisor manages department and coding operations, staff, work assignments, productivity, chart completion, coding quality, accounts receivable aging, denials, and appeals. The role also supports budgeting, process improvement, compliance, staff development, and release-of-information safeguards. The position is scheduled for day shift, Monday through Friday, contingent upon organizational needs and administrative direction.

Requirements

• Bachelor of Science degree or an equivalent combination of education and experience.
• Three to five years of progressive experience within an HIM department.
• Ability to demonstrate competency performing all essential job functions, with or without reasonable accommodation.
• Advanced proficiency in Electronic Health Record systems and standard office productivity suites.
• Strong analytical and troubleshooting skills, understanding of healthcare privacy laws, and excellent leadership abilities.

Nice To Haves

• Applicable license for the technical area.
• Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) credential.
• One to two years of leadership or supervisory experience.

Responsibilities

• Role-model PROMISE behavioral standards and implement practices that improve patient and customer experience.
• Align work and resource management with CPMC's mission, vision, values, goals, and strategic initiatives.
• Develop the department's annual budget, monitor expenditures, address significant variances, and identify opportunities to reduce costs and improve services.
• Establish quality standards, monitor performance and key performance indicators, implement corrective actions, and improve processes based on audit data.
• Determine staffing needs and schedules; recruit, hire, evaluate, train, motivate, recognize, and retain staff; and address performance problems consistently with HR policies.
• Maintain department policies and procedures and ensure compliance with CPMC policies, laws, regulations, Medicare Conditions of Participation, and applicable privacy and security requirements.
• Collaborate with the Director of Revenue Cycle, Coding Coordinator, and RHIA/RHIT on regulatory updates, trends, privacy, and security standards.
• Collaborate with providers and departments to ensure timely completion of charts and charges, maintain AR days within industry standards, and manage day-to-day coding department functions.
• Manage staffing plans, work assignments, coding work lists, unbilled accounts, account aging, coding workflows, and productivity thresholds to support timely claim filing.
• Monitor coding quality to support accurate patient information and compliant coding while minimizing corrections and rework.
• Enforce coding policies and procedures; meet routinely with the Coding Coordinator to analyze trends and identify coding patterns and variations.
• Provide guidance, counseling, education, and training to coding staff, including education related to denials; coordinate and monitor denial management and appeals.
• Keep informed about coding technology, guidelines, and issues affecting coding operations, and serve as a liaison to other departments for coding questions.
• Monitor, audit, and safeguard release of protected health information to authorized internal and external requestors, validating compliance with the HIPAA minimum necessary standard.
• Report HIPAA concerns to the Privacy Officer and follow HIPAA governance and applicable regulatory updates.
• Meet mandatory and continuing education and competency requirements, support organizational goals, and serve as a preceptor, mentor, and resource to less experienced staff.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Life and accidental death and dismemberment insurance for the employee and eligible family members
• 403(b) retirement plan with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager