Manager of Field Training

Sky Zone•Washington, NV

54d•$95,000 - $112,000•Hybrid

About The Position

The Manager of Field Training is responsible for supporting Sky Zone Field Training in their assigned region or Designated Market Area (DMA), if applicable. This may include the successful launch of new park locations, supporting opportunity parks executing actions plans, facilitating classes, supporting our training programs in the field, certifying our team members and parks, and even more across our system. This role can involve up to 50% travel to new and existing parks to provide training for new franchisees, managers, team leads, team members as well as leading a team of field trainers to deliver high-quality, standardized training programs and support for our parks. The Manager of Field Training will oversee budget adherence, program effectiveness, and maintain operational excellence across all training initiatives.

Requirements

3+ years of experience in project management, operations, or franchise support, preferably within the entertainment or hospitality industry.
Strong leadership, communication, and interpersonal skills.
Solid problem-solving and critical thinking abilities to navigate challenges effectively.
Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail.
Excellent communication and interpersonal skills; ability to build strong relationships with franchisees, internal teams, and external partners.
Ability to travel up to 50% of the time as needed to support new park openings.
Proficiency in project management software and Microsoft Office Suite.
Ability to work in a collaborative, team-oriented environment and foster positive working relationships.

Nice To Haves

Bachelor’s degree in Business, Operations Management, or related field preferred.

Responsibilities

Oversee and execute training for new park openings, ensuring all staff are adequately trained in operational standards, guest service, and safety procedures.
Provide comprehensive training and support to new franchisees to ensure a smooth transition and adherence to Sky Zone standards.
Conduct ongoing training programs for managers to ensure consistent leadership and operational excellence across all locations.
Support all Sky Zone launches and activations within the assigned region or DMA (if applicable), ensuring parks are trained to the highest standards and are fully operational, including Certified Training Parks.
Lead a team of field trainers, ensuring they meet all budget standards, deliver consistent training programs, and maintain quality in line with Sky Zone standards.
Ensure all training programs and field trainers adhere to company standards and operational procedures.
Monitor the effectiveness of training programs and field trainers, adjusting as necessary to improve outcomes and efficiency.
Manage training budgets, ensuring cost-effective program delivery while maintaining high-quality standards.
Working cross-function with various business stakeholders to ensure all trainings are being completed to current and relevant standards.
Identify opportunities to improve training processes and content, ensuring rapid adaptation to evolving business needs.