Field Training Lead

Jacent•Charlotte, NC

About The Position

The Field Training Lead supports the successful execution of new program rollouts and merchandising initiatives across assigned retail locations by providing supervisory support to a remote team of Field Training Specialists. The role partners with field leadership, merchandising teams, customers, and internal stakeholders to ensure installations, resets, and launch activities are completed accurately, on time, and according to company standards. The position supports field readiness through team training, troubleshooting, operational coordination, and in-store execution during launch periods. It requires supervisory experience, strong organizational skills, adaptability, problem-solving abilities, and the ability to work in a fast-paced, field-driven environment. The incumbent must travel within the assigned geography to support hands-on training activities.

Requirements

High school diploma or GED required.
1–3 years of supervisory or leadership experience required.
2–4 years of experience in retail, merchandising, or field operations.
Strong communication, interpersonal, and team support skills.
Excellent organization, time management, and multitasking abilities.
Ability to adapt quickly and solve problems in a fast-paced environment.
Comfortable working independently and supporting remote field teams.
Strong attention to detail and ability to follow merchandising standards.
Proficient in Microsoft Office and mobile reporting tools.
Ability to prioritize competing tasks and meet deadlines.
Willingness and ability to travel regularly to retail locations and launch sites as needed.
Ability to stand, walk, bend, and lift up to 25 pounds as needed during store visits and installations.
Ability to work flexible schedules, including occasional early mornings, evenings, or overnight travel during launch periods.
Must have reliable transportation.
Must possess a valid state driver's license with proof of current automobile insurance coverage, unless utilizing other means of transportation.

Nice To Haves

Retail merchandising, field operations, or project coordination experience preferred.
Prior experience training or coaching remote field teams strongly preferred.
Knowledge of the Consumer Packaged Goods (CPG) industry is a plus.

Responsibilities

Supervise Field Training Specialists to ensure alignment across regions in training content, execution, and tracking.
Support coordination and execution of new program launches, merchandising resets, and retail installation initiatives across multiple locations and regions.
Assist field merchandisers with onboarding, training support, project communication, and execution expectations during launch activities.
Lead field-based training initiatives to improve execution consistency, team readiness, and overall project performance.
Conduct onsite training and field observations to reinforce best practices, identify performance gaps, and support continuous improvement.
Serve as a point of contact for field team members, supervisors, and store personnel to answer questions, provide updates, and resolve issues in real time.
Monitor daily field activity and project progress to ensure timelines, merchandising standards, and client expectations are met.
Troubleshoot in-store challenges and help coordinate solutions related to scheduling, staffing, fixtures, product placement, or reporting issues.
Support launch readiness by ensuring materials, fixtures, signage, and reporting tools are properly distributed and available to field teams.
Partner with leadership to identify process improvements and opportunities to increase operational efficiency and field execution quality.
Travel to store locations or regional launches as needed to provide onsite support and operational assistance.
Build positive relationships with customers, store personnel, vendor partners, and internal teams through professional and responsive communication.
Comply with company policies, procedures, safety standards, and client requirements.
Perform additional duties and special projects as assigned.