Manager of Environmental Services

Ohio County Healthcare•Hartford, KY

20d•Onsite

About The Position

The Manager of Environmental Services is responsible for the management of the Environmental Services Department covering all OCH locations. Duties will include creating and maintaining workday schedules and hours to ensure adequate staff are available to complete all duties and assignments. This role involves assisting with EVS duties such as preparation, cleaning, or restoring to normalcy, and communicating shifts, schedules, and duties to subordinates to maintain clear directives. The manager ensures daily assignments and tasks are accomplished and staff remain productive, collaborating with the director to request additional staff as needed. They are also responsible for ensuring new employees are properly trained, ordering and receiving supplies, and educating employees on safety measures for handling chemicals, cleaners, or equipment. The role involves coordinating with outside vendors and contract groups for EVS needs, performing quality assurance audits and patient satisfaction surveys, maintaining time and attendance logs, and managing month-end laundry counts. The Manager acts as the primary contact for customer service issues regarding EVS and Housekeeping, investigating and resolving any related issues. Proficiency in Microsoft Office (Word, Excel, Outlook) and online ordering programs is required, along with other duties as needed.

Requirements

Minimum high school diploma or equivalent required.
Ability to read, interpret and guide staff in compliance standards such as those from Health Department and The Joint Commission.
Basic computer literacy.
Good communication skills.
Able to adequately manage a team.
Able to receive constructive criticism.

Nice To Haves

Prior leadership experience in a similar position.

Responsibilities

Create and maintain the workday schedules and hours to ensure adequate staff are available to complete all duties and assignments.
Assist with any EVS duties such as preparation, cleaning or restoring to normalcy.
Communicate shifts, schedules and duties to all subordinates to maintain clear directives of duties.
Ensure daily assignments/tasks (routine shifts and deep clean) are being accomplished and staff remain productive.
Work in collaboration with the director to request additional staff members as needed.
Ensure newly hired employees are properly trained and competent to perform all assigned duties.
Order and receive supplies.
Properly educate all employees on all safety measures required for handling any chemicals, cleaners or equipment related to EVS job duties.
Coordinate with outside vendors and contract groups to ensure EVS needs are met. These may include pest control, waste management & commercial cleaning services.
Perform quality assurance audits and patient satisfaction surveys routinely, guiding staff in needed improvements.
Maintain time and attendance logs, addressing excessive occurrences as necessary.
Maintain month-end laundry counts, reporting required data to the accounting department as requested.
Collaborate with director regarding employee performance matters.
Act as the primary contact for customer service issues regarding EVS and Housekeeping. This includes patient concerns or complaints, as well as all hospital departmental inquiries.
Investigate and resolve any EVS/Housekeeping issues.
Utilize Microsoft Office (Word, Excel, Outlook).
Utilize online ordering programs as needed.
Perform other duties as needed.