Manager of Community Living - North Baltimore Co.

Catholic Charities of Baltimore•Timonium, MD

55d

About The Position

Catholic Charities of Baltimore, Gallagher Services, is seeking a Manager of Community Living to manage staffing, operations, and maintenance at assigned sites under the direction of the Program Director. The Manager works collaboratively with Senior Managers of Community Living and Person-Centered Planning (PCP) Specialists to support adults with intellectual and developmental disabilities in living the lives they choose, including living, working, and participating in the community as independently as possible. A critical part of the role is on-call coverage and immediate response to urgent situations, including outside standard working hours, to maintain continuous operations and resolve issues. The regular schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m., with on-call duties. The position requires managing staff and site operations, coordinating person-centered supports, maintaining individual records, handling incidents, overseeing training, and supporting upkeep and budgets for group homes. The role is part of a trauma-informed care organization that promotes safety, empowerment, healing, and self-care.

Requirements

Bachelor’s degree in Human Services and four years of experience in a related field, including at least one year of supervisory experience; experience may substitute for education on a 1:1 basis.
Meets matrix requirements for Level II.
Ability to act with discretion and professionalism.
Strong planning and organizational skills, including prioritizing tasks and delegating activities.
Ability to influence and engage staff and collaborate with an internal interdisciplinary team.
Effective conflict-resolution skills and strong systematic and problem-solving skills.
Knowledge of COMAR, the HCBS Final Rule, waivers, service definitions, and person-centered planning philosophy.
Basic Windows PC, web browsing, and Microsoft Office skills.
Ability to lift at least 75 pounds.
Ability to move about to accomplish tasks or travel between work sites.
Hearing and vision within normal range, corrected as needed, to drive safely and observe and communicate with others.
Driving an agency and/or personal vehicle is required. Drivers must be at least 21 years old, have at least two years of driving experience, hold a valid driver’s license issued by their state of residence without restrictions that impede required driving, and have no more than three points on their driving record.
Exceptional responsiveness and reliability, with the capacity to prioritize and promptly resolve high-priority matters.

Responsibilities

Create an environment where people are valued and encouraged to develop their potential through individual rights and person-centered supports; promote dignity, choice, civil rights, and reasonable risk.
Manage and direct a team of up to 10 or more, including recruiting, performance reviews, timesheets, and interviewing and hiring for vacancies with the talent team.
Develop, monitor, and coordinate staffing schedules, ensure appropriate staffing ratios, and ensure properly trained direct support professionals are assigned to sites.
Manage day and night on-call responsibilities to maintain services and address urgent issues.
Collaborate with PCP Specialists to coordinate interdisciplinary communication with individuals, families, day programs, state agencies, and advocates; attend PCP meetings.
Complete 30-day reviews for individual support and maintain individual files, including records related to medication administration, appointments, psychiatric care, durable medical equipment, hospital stays, rehabilitation, and hospice coordination.
Ensure clear and consistent communication and advocacy between individuals and others.
Enter incidents into the Case Management System accurately and promptly; immediately communicate incidents to the Quality Enhancement Manager and Program Director, and complete follow-up and reviews.
Present behavior plans, sedation orders, restrictive techniques, psychotropic medications, and restrictions to the Behavior Management Committee as needed.
Assist the Director in preparing capital and house budgets for assigned sites and work with PCP Specialists to monitor and maintain individual entitlements.
Develop and implement monthly routines and preventive maintenance plans for group homes, grounds, and vehicles; monitor and rotate emergency supplies.
Complete all agency-mandated training within three months of hire.
Train staff and volunteers on feeding protocols and special diets, emergency shutoffs, paperwork requirements, PCPs, and other requirements; ensure staff complete required DDA training.
Perform other duties as assigned.