Manager of Cash Operations

Federal Reserve System•San Francisco, CA

5d•$133,300 - $212,800•Onsite

About The Position

The Federal Reserve Bank of San Francisco is seeking an Operations Manager for its San Francisco office. The manager provides day-to-day oversight of district Cash operations and ensures sufficient currency and coin are available to meet public demand. The San Francisco cash office accepts deposits of excess and unfit currency from depository financial institutions, prepares currency and coin for distribution, and removes counterfeit and unfit currency from circulation. Deposits are processed using machines that count, sort, and repackage fit and genuine currency for recirculation. As a key member of the District Cash Services management team, the manager helps implement the Group’s strategic plan, supports its mission and vision, and provides thought leadership to the Bank and System cash community. The position leads complex operations, develops employees, collaborates across departments, and advances operational performance, resilience, and continuous improvement. This is a 100% on-site position at the Federal Reserve Bank’s San Francisco office. The normal schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; hours may vary to support operational coverage. Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments is desired.

Requirements

Bachelor’s degree or equivalent work-related experience.
Typically, 7 or more years of successful leadership experience in a fast-paced, highly regulated operations environment.
At least 5 years of experience effectively managing or leading teams.
People-focused and service-oriented approach.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Strong coaching, conflict resolution, relationship-building, and team-building skills, with the ability to engage at all levels of the organization.
Demonstrated ability to work under pressure and make immediate, independent judgment decisions.
Experience leading and implementing process improvement initiatives.

Nice To Haves

Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Responsibilities

Direct daily operations of the Cash Administration and Paying and Receiving units in compliance with Bank, Board of Governors, and Treasury policies, controls, and procedures.
Achieve strategic objectives and performance targets for quality, cost, efficiency, and effectiveness by monitoring progress, addressing root causes of underperformance, and driving continuous improvement.
Lead and inspire team members by setting a clear vision aligned with the Bank’s strategic direction, and support their growth and career progression through coaching, training, recognition, and performance management.
Foster collaborative customer and vendor relationships within the vendor supply chain to ensure adherence to service levels and contractual obligations.
Monitor compliance performance and ensure internal risk management requirements are met; review risk assessments, identify root causes, and confirm effective corrective action plans.
Drive Group-wide process improvements using data analytics, emerging technology, and Lean techniques to identify issues, share best practices, and standardize operations.
Identify improvements in operational effectiveness, efficiency, and resiliency.
Lead and participate in strategic initiatives focused on business process improvement, technology and innovation, and new policy development.
Support succession planning, including identification, assessment, development planning, and review of successors.
Manage the operation with a future-focused vision that inspires and motivates employees to deliver superior performance.
Encourage diverse perspectives and innovative thinking and approaches among individuals and teams within the Cash operation.
Lead large-scope projects within the site, across the 12th District, and nationally.