Manager of Cash Operations

Federal Reserve Bank of Philadelphia•San Francisco, CA

3d•Onsite

About The Position

The Federal Reserve Bank of San Francisco is seeking a San Francisco-based Operations Manager to oversee daily activities in its Cash Administration and Paying and Receiving units. The manager ensures sufficient currency and coin are available to meet public demand, accepts deposits of excess and unfit currency from depository financial institutions, prepares currency and coin for distribution, and removes counterfeit and unfit currency from circulation. Deposits are processed using machines that count, sort, and repackage fit and genuine currency for recirculation. As a member of the District Cash Services management team, the manager helps implement the Group’s strategic plan, supports its mission and vision, and provides thought leadership to the Bank and System cash community. The role leads a complex, highly regulated operation, builds and develops teams, maintains relationships with customers and vendors, and drives performance, compliance, risk management, process improvement, and operational resilience. The position is 100% onsite at the Federal Reserve Bank’s San Francisco office. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM; hours may vary to support operational coverage.

Requirements

Bachelor’s degree or equivalent work-related experience.
Typically requires 7 or more years of successful leadership experience in a fast-paced, highly regulated operations environment.
At least 5 years of experience effectively managing or leading teams.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Strong coaching skills and ability to handle conflict resolution, build relationships and teams, and engage at all levels of the organization.
Demonstrated ability to work under pressure and make immediate, independent judgment decisions.
Experience leading and implementing process improvement initiatives.

Nice To Haves

Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Banking experience is not required.

Responsibilities

Direct daily operations of the Cash Administration and Paying and Receiving units in compliance with Bank, Board of Governors, and Treasury policies, controls, and procedures.
Achieve strategic objectives and performance targets for quality, cost, efficiency, and effectiveness by monitoring progress, addressing root causes of underperformance, and driving continuous improvement.
Set a clear vision aligned with the Bank’s strategic direction and support team members’ growth through coaching, training, recognition, and performance management.
Develop collaborative customer and vendor relationships within the vendor supply chain and ensure adherence to service levels and contractual obligations.
Monitor compliance performance and internal risk management requirements; review risk assessments, identify root causes, and confirm effective corrective action plans.
Use data analytics, emerging technology, and Lean techniques to identify issues, share best practices, standardize operations, and drive Group-wide process improvements.
Identify improvements in operational effectiveness, efficiency, and resiliency.
Lead and participate in strategic initiatives involving business process improvement, technology and innovation, and new policy development.
Support succession planning, including identifying, assessing, and developing successors and reviewing succession plans.
Manage the operation with a forward-looking vision that inspires and motivates employees to deliver superior performance.
Encourage diverse perspectives and innovative thinking and approaches among individuals and teams within the Cash operation.
Lead large-scope projects at the site, across the Twelfth District, and nationally.