Cash Operations Manager

Houston Police Credit Union•Houston, TX

About The Position

Responsible for leading the Cash department and overseeing its day-to-day operations, including teller operations at the Memorial location, organizational cash management, cash recyclers/ECRs, ATM operations, RDC and related cash processing functions. Provides leadership, coaching and direction to direct reports while maintaining strong operational controls, consistent processes and a high level of member service. Establishes priorities, promotes accountability, develops staff and proactively addresses operational or performance concerns. Serves as an organizational resource for cash-related needs, procedures, equipment and operational support while ensuring compliance with established credit union policies and procedures. The position primarily involves sedentary work in an indoor, climate-controlled shared work area with minimal noise. It requires routine computer use for an average of 6–8 hours per day, operation of routine office equipment, occasional lifting of up to 50 pounds, and the ability to climb and descend stairs. The employee must be able to work extended hours when required or requested by management, travel by various means of transportation, and maintain regular, reliable and timely attendance. The role also requires independent work or teamwork, effective communication, basic mathematical calculations, discretion, composure under deadlines and accuracy requirements, and the ability to manage multiple changing priorities. The salary range is $59,976.51 to $74,970.64 per year.

Requirements

Two to five years of similar or related experience, including time spent in preparatory positions.
High school degree or GED required.
Significant trust and diplomacy to serve effectively as a subject matter expert.
Ability to conduct in-depth, sometimes sensitive or confidential discussions with customers, direct and indirect reports, and outside vendors; communications may involve motivating, influencing, educating or advising others.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine and calculator.
Ability to perform computer work for an average of 6–8 hours per day.
Ability to perform sedentary work with limited physical exertion, occasional lifting of up to 50 pounds, and climbing or descending stairs.
Ability to work extended hours when required or requested by management.
Ability to travel by automobile, commercial airline, rental vehicle and public transportation, and lodge in public facilities.
Regular, reliable and timely attendance.
Ability to work independently with limited supervision or as part of a team; follow written and oral instructions; perform basic mathematical calculations; spell accurately; understand computer basics; and communicate clearly.
Ability to deal calmly and professionally with diverse personalities, demonstrate discretion and high levels of customer service, maintain composure under deadlines and accuracy requirements, and handle multiple changing priorities and confidential matters.

Responsibilities

Lead and manage the Cash department’s day-to-day operations, including teller operations, cash management, cash recyclers/ECRs, ATMs, RDC and related processing.
Provide leadership, coaching, mentoring and ongoing development to direct reports; set priorities, prepare schedules and ensure appropriate coverage and workflow.
Set employee expectations and address performance, service, accuracy, dependability, policy-compliance and operational concerns.
Ensure member complaints and inquiries involving the Cash department are addressed and resolved.
Oversee branch cash levels, daily cash requirements and currency orders within established limits and controls.
Oversee cash recyclers/ECRs, including cash levels, balancing, reconciliation and operational issues.
Arrange shipment of mutilated currency and excess coin, and maintain and distribute department supplies, including postage stamps and gift cards.
Oversee cash operations for onsite and offsite ATMs, including cash levels, replenishment, balancing, reconciliation and timely resolution of operational issues.
Conduct feedback sessions and performance evaluations; identify training needs and recommend performance improvement or disciplinary action when appropriate.
Perform required audits of teller cash drawers, cash recyclers/ECRs and ATMs; verify balances against general ledger accounts and inventory records, and address discrepancies or control concerns.
Oversee RDC, Check 21/ImageCenter and related balancing and processing responsibilities; ensure teller and RDC batches are balanced, closed and prepared for distribution within established timelines.
Review department processes and procedures, identify operational gaps, recommend improvements, and help develop and maintain procedures that improve efficiency, service and controls.
Maintain current knowledge of credit union policies, procedures and services and support consistent cash-related practices in the department and areas it supports.
Perform other duties as assigned.