Cash Services Operations Manager, II

RBC•Minneapolis, MN

1d•$70,000 - $130,000•Onsite

About The Position

The Cash Services Operations Manager position is responsible for providing leadership for a team and supporting time sensitive, complex and/or highly specialized processes. Incumbent will hire, onboard, and support training new team members. This position will provide training, coaching, recognition and development for Cash Services Operations Associates and Specialist, and foster teamwork and planning for succession. In addition, this position supports escalated complex customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Individual must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

Requirements

4-year degree from an accredited university or equivalent or high school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
3+ years prior securities, banking, technology and/or job specific related industry experience
Securities license 99 (or able to obtain license within 120 days)

Nice To Haves

4-year degree from an accredited university in business, finance or related field
3+ years credit operations, project management, vendor management, analysis, and/or risk control experience

Responsibilities

Hire, onboard, and train new team members.
Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met.
Serve as a subject matter expert for department processes supported by team.
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, external customers or industry participants.
Address escalated questions independently, seeking assistance from Senior Manager or other Operations resources as appropriate.
Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
Conduct operations process oversight on complex and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
Accurately review, verify, and/or record data into technology supporting department processes.
Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.
Develop and provide ongoing training support for team members related to the department’s processes and systems.
Develop and maintain department procedures.
Ensure team members are aware of any new system functionality changes and document modifications.