Revenue Services Lead - Cash Operations
About The Position
The North Carolina Zoo is growing and it’s an exciting time to join our team! We are looking for a detail oriented and team-focused Revenue Services Lead for our Cash Operations department. This position provides daily functional leadership for cash-handling activities within the Revenue Services Office, including preparation and verification of daily deposits, change fund management, transaction documentation, and operational problem resolution. The position ensures workflows are accurate, timely, and compliant with established internal controls while supporting strong customer service and transaction integrity. The Revenue Services Lead trains permanent and temporary staff on cash operations procedures, assigns daily tasks, and provides technical guidance on POS related processes. This role also maintains close coordination with revenue-generating Zoo units and supports the Revenue Services Supervisor by ensuring consistent and reliable financial operations.
Requirements
- High school diploma or General Educational Development (GED) diploma AND two years of related administrative experience; OR equivalent combination of education and experience.
Nice To Haves
- Experience leading or coordinating cash-handling operations in a high-volume environment.
- Strong proficiency with point-of-sale systems, financial reporting tools, or operational data reconciliation.
- Demonstrated ability to resolve customer transaction issues with clarity, professionalism, and attention to detail.
- Associate’s or Bachelor’s degree in business administration, accounting, finance or a related field.
Responsibilities
- Lead and coordinate daily cash-handling workflows, including deposit preparation, transaction verification, and required documentation.
- Manage and distribute change funds for Admissions, Attractions, Food Service, the Zoo Society, and other revenue-generating operations.
- Research and resolve discrepancies or customer issues involving cash, check, or credit card transactions, coordinating with banks or DNCR as needed.
- Provide operational POS support by assisting with troubleshooting, validating reports, and ensuring accurate cashier-related system entries.
- Train Specialists, Representatives, and Associates in cash-handling procedures, internal controls, and workflow expectations.
- Assign tasks, monitor workload, and support temporary and seasonal staff performing revenue-related duties.
- Support reservations operations as needed during peak periods or staffing shortages.
Benefits
- Public Service Loan Forgiveness Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
