Cash Operations Manager

Houston Police Credit Union•Houston, TX

2d•$59,977 - $74,971

About The Position

The Cash Operations Manager leads the Cash department and oversees its day-to-day operations, including teller operations at the Memorial location, organizational cash management, cash recyclers/ECRs, ATM operations, RDC, and related cash processing functions. The role provides leadership, coaching, and direction to direct reports while maintaining strong operational controls, consistent processes, and a high level of member service. The manager establishes priorities, promotes accountability, develops staff, and proactively addresses operational and performance concerns. The position also serves as an organizational resource for cash-related needs, procedures, equipment, and operational support while ensuring compliance with established credit union policies and procedures. The manager oversees cash availability, cash recycler and ATM operations, audits and controls, and RDC and related processing. The role leads employee performance and development, addresses member complaints and operational challenges, and reviews department practices to identify improvements in efficiency, service quality, and controls. Other duties may be assigned.

Requirements

Two to five years of similar or related experience, including time spent in preparatory positions.
High school degree or GED required.
Significant trust and diplomacy to serve effectively as a subject matter expert.
Ability to conduct in-depth, sensitive, or highly confidential discussions with customers, direct and indirect reports, and outside vendors.
Ability to motivate, influence, educate, or advise others on significant matters.
Ability to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50 pounds.
Ability to climb and descend stairs.
Ability to operate routine office equipment, including a telephone, copier, facsimile, and calculator.
Ability to routinely work on a computer for an average of 6–8 hours per day.
Ability to work extended hours whenever required or requested by management.
Ability to travel by automobile, commercial airline, rental vehicle, and public transportation, and lodge in public facilities.
Regular, reliable, and timely attendance.
Ability to work indoors in a climate-controlled shared work area with minimal noise.
Ability to perform job functions independently or with limited supervision and work effectively alone or as part of a team.
Ability to read and follow written and oral instructions, complete basic mathematical calculations, spell accurately, and understand computer basics.
Ability to speak clearly and deliver information in a logical and understandable sequence.
Ability to deal calmly and professionally with diverse personalities at various organizational levels and demonstrate a high level of customer service and discretion.
Ability to work under deadline-related stress requiring extreme accuracy and quality or a fast pace.
Ability to handle multiple, simultaneous, and changing priorities.
Ability to exercise discretion with internal and external confidential matters.

Responsibilities

Lead and manage direct reports through leadership, coaching, mentoring, and ongoing development.
Establish work priorities, prepare schedules, and ensure appropriate department coverage and workflow.
Set clear performance and service expectations and hold employees accountable for accuracy, dependability, and adherence to policies and procedures.
Address employee concerns, performance issues, and operational challenges in a timely manner.
Ensure member complaints and inquiries involving the Cash department are appropriately addressed and resolved.
Oversee branch cash levels and determine daily cash requirements within established limits.
Coordinate currency orders and ensure appropriate cash availability while maintaining established controls.
Oversee cash recyclers/ECRs, including cash levels, balancing, reconciliation, operational issues, and controls.
Arrange shipment of mutilated currency and excess coin and maintain and distribute department supplies, including postage stamps and gift cards.
Oversee cash operations for onsite and offsite ATMs, including cash levels, replenishment, balancing, and reconciliation.
Monitor ATM operational issues and coordinate with internal departments and external vendors to support timely resolution.
Conduct regular employee feedback sessions and performance evaluations as required.
Provide ongoing employee coaching and development, identify training needs, and recommend performance improvement or disciplinary action when necessary.
Perform required audits of teller cash drawers, cash recyclers/ECRs, and ATMs.
Verify balances against applicable general ledger accounts and inventory records, monitor compliance with cash controls and procedures, and address discrepancies or control concerns.
Oversee RDC, Check 21/ImageCenter, and related balancing and processing responsibilities.
Ensure teller and RDC batches are balanced, closed, and prepared for distribution within established timelines.
Review department processes and procedures, identify operational gaps, recommend improvements, and assist with developing and maintaining procedures.
Maintain current knowledge of credit union policies, procedures, and services and support consistent cash-related practices in the department and supported areas.
Perform other duties as assigned.