Manager of Adult Services

Oak Park Public Library•Oak Park, IL

About The Position

The Oak Park Public Library seeks a full-time Manager of Adult Services to lead its Adult Services department, including the Creative Technology team. As a member of the library’s Management Team, the manager provides strategic and day-to-day operational leadership, championing equitable, patron-centered services and programs that advance the library’s mission and strategic priorities. The role is accountable for department-wide functions such as budget development, project execution, and strategic goal setting, and directly and indirectly supervises, coaches, and evaluates more than 20 staff. The manager supports a high-performing team that fosters lifelong learning, community engagement, and digital fluency across the library’s physical and virtual spaces. The position reports to the Director of Public Services and Communications. This is a full-time position with a 40-hour workweek. The anticipated starting salary range is $79,000 to $89,000, with offers based on competencies, experience, and internal equity. Bilingualism in English and Spanish, or another language relevant to Oak Park’s community, is a plus but is not required. The Oak Park Public Library serves a diverse population at three locations and throughout the Oak Park community. Its strategic priorities include equity, anti-racism, engagement, learning, and stewardship. Its vision is to empower every voice in the community, and its mission is to share information, services, and opportunities that fulfill Oak Park’s aspirations. The library is an equal opportunity employer committed to anti-racism, diversity, equity, and inclusion.

Requirements

Master’s degree in library and information science from an ALA-accredited institution.
Demonstrated success leading and mentoring a team to achieve objectives while fostering a collaborative environment.
Excellent project management skills.
Service-oriented approach and commitment to exceptional service for patrons, staff, and the community.
Ability to support a positive team environment grounded in participation, respect, and cooperation.
Adaptability and willingness to accept shifts in responsibilities as the workplace changes.
Initiative in improving services, processes, programs, and products.
Emotional intelligence, excellent interpersonal skills, and ability to navigate the workplace with sound judgment and independent thinking.
Competence using current technology and willingness to learn and grow technical understanding.
Attention to detail, knowledge of library resources, services, and impact, and ability to maintain confidentiality.
Ability to understand, support, and advance the library’s vision, mission, and strategic priorities.

Nice To Haves

Bilingualism in English and Spanish, or another language relevant to Oak Park’s community.
Experience designing programs and services.
Experience working in a public library or similar nonprofit setting, with an understanding of the purpose of public institutions and their mission within the community.
A combination of education, professional experience, and lived experience demonstrating the ability to meet the position’s requirements may be considered.

Responsibilities

Hire, train, coach, schedule, supervise, and evaluate staff; coordinate and monitor workflow to determine staffing needs; and resolve or report personnel issues.
Direct staff learning and professional development and ensure staff have the required technical skills and equipment.
Respond to internal and external customer service issues and address problems affecting the patron experience, including facilities, technology, and staffing.
Prepare and maintain departmental records, statistics, and reports.
Develop and implement departmental goals, objectives, a strategic plan, and a budget.
Participate as a member of the library Management Team and collaborate with Management and Leadership Teams on library strategies, policies, and system-wide needs and issues.
Lead and participate in projects according to project management standards.
Guide programming for the service area in alignment with the strategic plan and participate in library-wide outreach and programming.
Lead and participate in department meetings, attend library-wide meetings, and lead project and team meetings, including setting agendas and reviewing and reporting minutes.
Ensure service points are appropriately staffed and staff are trained in service-area procedures.
Connect with SWAN and RAILS for guidance, collaboration, and information sharing as appropriate.
Communicate, interpret, and ensure compliance with policies and procedures; assist with planning and implementing the library’s strategic goals.
Promote library services and programs in the community and build and maintain relationships with community partners.
Engage in professional development and continuous learning and stay current with trends related to library service.
Collaborate with the Data Analysis Consultant and Management and Leadership Teams to implement evaluation strategies for the service area.
Monitor the patron experience at physical and virtual locations; provide ways for patrons and staff to give immediate and ongoing feedback; and analyze feedback to frame problems and develop solutions.

Benefits

90% premium coverage for PPO and HMO medical insurance across all tiers.
Enrollment in the Illinois Municipal Retirement Fund (IMRF), a defined benefit pension plan.
20 paid vacation days annually.
12 paid health leave days annually.
5 paid personal days annually.
13 paid holidays annually.
8 weeks of paid parental leave.
Up to $5,250 per year in tuition assistance for continuing education.
Paid learning opportunities, such as webinars and conferences.
Paid dues for professional association membership.
Remote work stipend.
$150 Lifestyle Spending Account for physical, financial, and emotional well-being.