Director of Adult Services

The Hope Learning Center • Mars, PA

3d

About The Position

The Director of Adult Services will create, lead, and grow Hope Adult Center’s Adult Services division. The role oversees the operation, regulatory compliance, quality assurance, and strategic development of all Adult Service programs. It ensures services comply with state and federal standards, including 55 Pa. Code 6100, produce meaningful outcomes, and promote participant choice, dignity, and community inclusion. The Director will shape programming, build a team, and design services that support adults with intellectual disabilities and autism in living meaningful, connected lives.

The position is classified as exempt under the Fair Labor Standards Act. Essential job functions are performed in accordance with the Americans with Disabilities Act, and reasonable accommodations may be made. The position must comply with applicable regulations and training requirements under 55 Pa. Code 6100 and guidance from the Pennsylvania Office of Developmental Programs.

Requirements

• Bachelor’s degree in Human Services, Psychology, Social Work, Special Education, or a closely related discipline.
• At least 5 years of management experience with individuals with intellectual disabilities, autism, or serious mental illness.
• Strong working knowledge of Pennsylvania regulations, waiver services, and community integration practices.
• Experience supervising multidisciplinary teams and managing quality assurance initiatives.
• Strong leadership, mentorship, and team-building skills.
• Exceptional knowledge of waiver programs, incident management, ISP development, and service delivery models.
• Excellent communication, strategic planning, and project management capabilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and electronic health record/documentation systems.
• Attention to detail and commitment to compliance and safety protocols.
• Act 33 Child Abuse Clearance.
• Act 34 Criminal History Clearance.
• Act 114 FBI Fingerprint Clearance.
• Act 168 Clearance, if applicable.
• Mandated Reporter Certification (Child & Adult).
• CPR/First Aid Certification.
• Valid Pennsylvania Driver's License.

Nice To Haves

• Master’s degree in Human Services, Public Administration, or a related field.
• Extensive knowledge of 55 Pa. Code 6100, PROMISe, and HCSIS compliance processes.
• Experience in strategic planning, supported employment, and innovative service model development.

Responsibilities

• Oversee program operations, service delivery, participant safety, and satisfaction.
• Establish Hope Adult Center timelines for referrals and services based on legal guidelines.
• Ensure compliance with federal, state, and licensing regulations, including ODP, PROMISe, and HCSIS requirements.
• Lead incident management and risk assessment efforts, including reporting and corrective actions.
• Supervise Program Specialists and Direct Support Professionals (DSPs).
• Develop, implement, and monitor Individual Support Plans (ISPs) and program goals.
• Create internal processes for writing and reviewing IDSPs to ensure legal compliance.
• Oversee fiscal operations, including billing compliance, claims management, and credentialing.
• Lead Quality Management Plan initiatives, including performance measurement and improvement strategies.
• Foster positive working relationships with participants, families, community partners, and regulatory bodies.
• Participate in strategic planning and service development initiatives.
• Develop and implement Adult Autism Waiver procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Director