Director, Adult Day Services - Bucyrus

ST ANN CENTER FOR INTERGENERATIONAL•Milwaukee, WI

3d•Onsite

About The Position

The Director of Adult Day Care provides strategic leadership and operational oversight for Adult Day Care programs. Reporting directly to the Chief Operating Officer, this hands-on, people-centered leader oversees high-quality client care, regulatory compliance, program operations, client admissions and discharges, staffing, and a team that includes nurses, CNAs, PCWs, intake, training, and activities staff. The Director works with executive leadership to promote quality, consistency, and a positive care environment while supporting clients’ physical, emotional, recreational, and social well-being. St. Ann Center for Intergenerational Care is a nonprofit organization providing community-based health and educational services for children and frail adults, as well as support for caregivers. Sponsored by the Sisters of St. Francis of Assisi, the Center serves participants regardless of faith, culture, or ability to pay. It specializes in adult and child daycare in a safe, homelike setting, bringing together people from 6 weeks old to over 100 years old. The position oversees Adult Day Care, Respite, Bathing, Overnight Respite, and related Adult Services programs. It directs client care coordination and case management, workforce management, training and licensure oversight, regulatory compliance, quality assurance, and program administration. The Director also coordinates with leadership and serves as a liaison among staff, administration, clients, families, volunteers, and external partners.

Requirements

A license or degree in a human services-related field is listed as an education/training qualification.
The program director of an ADCC must be at least 21 years old and capable of responding to each participant’s needs and managing day-to-day ADCC operations.
Must meet at least one of the following ADCC qualifications: an associate degree or higher from an accredited college in a health care-related field, or at least 2 years of experience working in a health care-related field serving a population similar to the ADCC participant group.
Excellent verbal and written communication skills.
Ability to use common-sense understanding to carry out detailed written or oral instructions.
Knowledge of customer and personal service principles, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Service orientation and an active interest in helping people.
Social perceptiveness, including awareness of others’ reactions and understanding why they react as they do.
Active listening skills, including giving full attention, understanding points made, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to follow St. Ann Center policies and procedures.

Responsibilities

Provide leadership and operational oversight for Adult Day Care, Respite, Bathing, Overnight Respite, and related Adult Services programs.
Ensure programs comply with state, federal, and local regulations and St. Ann Center policies, and address clients’ spiritual, emotional, recreational, and social needs.
Oversee daily supervision and delegated responsibilities of the Lead Supervisor/Director.
Collaborate with the Chief Operating Officer to review and improve programs, policies, procedures, and job descriptions.
Complete and submit operational reports and documentation to executive leadership.
Oversee staff scheduling, assignments, coverage, call-ins, schedule changes, and two-person assist services.
Approve timekeeping, time-off requests, and temporary staffing documentation, and maintain accurate weekly payroll records.
Lead interviews, onboarding, orientation, and completion of required staff training.
Coach and mentor staff; manage corrective action and performance documentation; and provide hands-on unit support as needed.
Direct Adult Services program delivery and client coordination, including admissions, care planning, and discharges.
Lead weekly care plan and Individual Service Plan reviews with program staff.
Ensure timely implementation of nursing orders and coordinate case management with Social Workers.
Address and resolve concerns raised by clients, caregivers, and staff.
Develop and oversee Personal Hygiene services for Day Care and À La Carte clients.
Monitor and maintain nursing and CNA licensure and certification requirements.
Coordinate required training, orientation, ongoing in-service education, and continuing education tracking.
Document and report incidents and accidents involving staff or clients in accordance with policy.
Develop, update, and enforce policies and procedures, monitoring for consistent adherence.
Manage staff complaints and grievances and prepare required reports for executive leadership.
Support student programs, internships, tours, and community engagement initiatives.
Approve supply orders and operational requisitions.
Assist executive leadership with budget development, expenditure monitoring, and recommendations for capital or non-budgeted purchases.
Coordinate and follow up on volunteer staffing needs with the Volunteer Coordinator.
Maintain regular communication with administrative and program leadership to support coordinated operations.
Serve as a liaison among staff, administration, clients, families, volunteers, and external partners.
Ensure accurate and timely submission of operational, staffing, and compliance documentation.
Follow St. Ann Center policies and procedures and perform additional duties as assigned.