Manager, Adult Day & Employment Services

Laradon•Denver, CO

2d•$65,000 - $80,000•Onsite

About The Position

The Manager, Adult Day & Employment Services leads the daily operations, quality, and coordination of Laradon’s Employment Program and Day Program work teams. The role is responsible for expanding employment opportunities and competitive integrated employment outcomes for people Laradon serves, while maintaining a small Day Program caseload and coordinating participant services from enrollment through discharge. This includes service plans, interdisciplinary team meetings, documentation, utilization, and communication with participants, families or guardians, case managers, and other team members. The Manager supervises Employment Coordinators and Direct Support Professionals assigned to Day Program work teams. Responsibilities include staffing, training, programming, employment services, enrollment, documentation, billing, utilization, quality assurance, and regulatory compliance. The position works closely with the Assistant Director and Director of Adult Services to support program operations, participant outcomes, staff accountability, and growth, with a primary focus on strengthening employment services. Approximately 70% of the role is dedicated to program leadership, staff supervision, employment services, and work teams, and approximately 30% to the assigned Day Program caseload. Employees are expected to be physically present in the office or program to perform their job functions, except as approved by Laradon on a limited basis.

Requirements

Bachelor’s degree in Human Services, Behavioral Sciences, Psychology, or a related field; five years of experience working with adults with intellectual and developmental disabilities may substitute for the degree.
At least two years of supervisory or management experience in human services.
At least two years of experience in supported or competitive integrated employment services, such as job development, job coaching, Discovery or customized employment, or employer relations.
Working knowledge of Colorado HCBS Supported Employment and prevocational services and coordination with the Division of Vocational Rehabilitation.
Strong communication, organizational, leadership, and problem-solving skills.
Valid Colorado driver’s license and good driving record; must be at least 21 years old.
Ability to lift or transfer participants up to 50 pounds, with or without assistance, and meet the physical requirements of the position.
Complete a minimum of 24 hours of approved training annually.
Complete Laradon Orientation, First Aid/CPR, Medication Certification, Crisis Intervention Training, MANE and Incident Reporting, Driver Improvement Training, 20 hours of on-the-job training, and all other trainings required by Laradon.
Complete supported employment training, such as CESP certification, ACRE-endorsed training, or equivalent, within 12 months of hire if not already completed.
Be physically present in the office or program to perform job functions, except as approved by Laradon on a limited basis.

Nice To Haves

Three years of supervisory or management experience in human services.
Experience overseeing group supported employment or work teams.
Certified Employment Support Professional (CESP) credential or ACRE-endorsed training.
Knowledge of person-centered planning, Service Plans, employment services, utilization, billing, and applicable regulatory requirements.

Responsibilities

Lead daily Employment Program and Day Program work team operations, including staffing, schedules, participant assignments, programming, employment activities, transportation, and coverage.
Maintain a small Day Program participant caseload and coordinate services from enrollment through discharge.
Prepare for and participate in Service Plan (SP), Interdisciplinary Team (IDT), and other participant meetings; develop and monitor required service plans.
Ensure services are person-centered and support participant choice, rights, health, safety, independence, and individual goals.
Coordinate with families and guardians, case managers, healthcare providers, and other members of participant support teams.
Monitor participant progress, service utilization, incidents, and health and safety, and ensure appropriate follow-up.
Oversee employment services, including job development, job coaching, Discovery or customized employment, and follow-along supports.
Oversee Day Program work teams, including team assignments, work sites, schedules, staffing, supervision ratios, work quality, and participant skill development.
Develop and maintain relationships with employers and community partners to create meaningful employment opportunities.
Develop and carry out an annual employment growth plan with measurable targets for competitive integrated employment, job placements, retention, hours worked, and wages earned.
Lead job development and business outreach to build employer partnerships, work team sites, and employment opportunities.
Create pathways from Day Program work teams and other Day Program services into individual employment, including career exploration, community work experiences, and Discovery.
Build referral partnerships with the Division of Vocational Rehabilitation, workforce centers, school transition programs, and other community resources.
Identify service gaps and recommend new or expanded employment services to the Assistant Director and Director of Adult Services.
Monitor employment documentation, wage and hour requirements, utilization, billing, and employment outcomes.
Coordinate referrals, intake, screening, program tours, meet-and-greets, enrollment recommendations, and required authorizations.
Maintain positive relationships with referral sources and support appropriate program growth.
Supervise, coach, train, and mentor Direct Support Professionals and Employment Coordinators.
Monitor staff performance, attendance, documentation, communication, and compliance with program expectations.
Provide new employee orientation and ongoing training on participant needs, safety, employment supports, documentation, and Laradon policies.
Address performance concerns and participate in corrective action in collaboration with leadership and Human Resources.
Monitor staffing needs and required employee training and certifications.
Ensure participant, employment, billing, attendance, and program documentation is accurate, timely, and compliant with Laradon and regulatory requirements.
Monitor participant files, electronic records, utilization, program ratios, and quality assurance requirements.
Collect and review data on participant outcomes, employment, utilization, billing, staffing, and program performance; regularly report employment and work team outcomes to leadership and use data to improve services.
Assist with audits, licensing, quality assurance, policy development, and continuous quality improvement.
Ensure compliance with Laradon policies, funding requirements, regulatory standards, Department of Labor requirements, and participant rights.
Contribute to department goals, budgets, business plans, and staffing plans, and lead employment services program development.
Communicate program needs, participant concerns, staffing issues, and operational barriers to the Assistant Director and Director of Adult Services.
Collaborate with Laradon departments and external partners to coordinate services and supports.
Represent Laradon professionally in the community.
Maintain current knowledge of best practices related to adults with intellectual and developmental disabilities, employment services, and an aging population.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance and flexible spending account (FSA).
401(k) with a 4% match.
11 paid holidays and 16 days of paid time off (PTO).
FAMLI leave.
Tuition and certification reimbursement.
Student loan assistance.
Qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program.
Employee Assistance Program.
Voluntary long-term disability, life, cancer, accident, and pet insurance.
Referral bonuses.
Development, job growth, and internal training.
Dynamic, supportive, and rewarding work environment alongside Laradon staff.
CDC and CDPHE protocols to support the safety and welfare of employees.