Director, Adult Day Services - Bucyrus

ST ANN CENTER FOR INTERGENERATIONAL•Milwaukee, WI

2d•Onsite

About The Position

The Director of Adult Day Care provides strategic leadership and operational oversight for Adult Day Care programs at St. Ann Center for Intergenerational Care. Reporting to the Chief Operating Officer, the Director oversees high-quality client care, regulatory compliance, program operations, client admissions and discharges, staffing, and a team that includes nurses, CNAs, PCWs, intake staff, training staff, and activities staff. This hands-on, people-centered leadership role works with executive leadership to strengthen programs, build effective teams, and balance the needs of employees, clients, and families while supporting clients’ physical, emotional, recreational, and social well-being. The Director provides oversight of Adult Day Care, Respite, Bathing, Overnight Respite, and related Adult Services programs. The role includes workforce management, client care coordination and case management, staff training and licensure tracking, regulatory compliance, policy and quality assurance, financial and operational administration, and communication across departments and with families and external partners. The position is full-time, exempt, salary-based, and located at the Bucyrus Campus in Milwaukee, Wisconsin. It is a day-shift role with no travel indicated.

Requirements

A license or degree in a human services-related field is listed as an education/training qualification.
The ADCC program director must be at least 21 years old and able to respond to participant needs and manage day-to-day ADCC operations.
At least one of the following: an associate degree or higher from an accredited college in a health care-related field, or at least two years of experience in a health care-related field serving a population similar to the ADCC participant group.
Excellent verbal and written communication skills.
Ability to apply common-sense understanding to carry out detailed written or oral instructions.
Knowledge of customer and personal service principles, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Service orientation and an active interest in helping people.
Social perceptiveness, including awareness of others’ reactions and understanding why they react as they do.
Active listening skills, including giving full attention, understanding points made, asking appropriate questions, and avoiding inappropriate interruptions.
All employees must follow St. Ann Center for Intergenerational Care policies and procedures.

Responsibilities

Provide overall leadership and operational oversight for Adult Day Care, Respite, Bathing, Overnight Respite, and related Adult Services programs.
Ensure programs comply with state, federal, and local regulations and organizational policies, and meet clients’ spiritual, emotional, recreational, and social needs.
Oversee daily supervision and delegated responsibilities of the Lead Supervisor/Director.
Collaborate with the Chief Operating Officer to review and improve programs, policies, procedures, and job descriptions.
Complete and submit operational reports and documentation to executive leadership.
Oversee staff schedules, assignments, and coverage, including call-ins, schedule changes, and two-person assist services.
Approve timekeeping, time-off requests, and temporary staffing documentation, and maintain accurate weekly payroll records.
Lead staff interviews, onboarding, orientation, and completion of required training.
Coach and mentor staff, administer corrective action, document performance, and provide hands-on unit support as needed.
Direct program delivery and client coordination, including admissions, care planning, and discharges.
Lead weekly care plan and Individual Service Plan reviews with program staff.
Ensure timely implementation of nursing orders and coordinated case management with Social Workers.
Address and resolve concerns raised by clients, caregivers, and staff.
Develop and oversee Personal Hygiene services for Day Care and À La Carte clients.
Monitor nursing and CNA staff licensure and certification requirements.
Coordinate required training, orientation, and ongoing in-service education, including tracking continuing education.
Document and report incidents and accidents involving staff or clients according to policy.
Develop, update, and enforce policies and procedures, and monitor adherence.
Manage staff complaints and grievances and prepare required reports for executive leadership.
Support student programs, internships, tours, and community engagement initiatives.
Approve supply orders and operational requisitions.
Assist executive leadership with budget development, expenditure monitoring, and recommendations for capital or non-budgeted purchases.
Coordinate and follow up on volunteer staffing needs with the Volunteer Coordinator.
Maintain regular communication with administrative and program leadership and serve as a liaison among staff, administration, clients, families, volunteers, and external partners.
Ensure timely and accurate operational, staffing, and compliance documentation.