Manager of Adult Services

Oak Park Public Library•Oak Park, IL

9d•$79,000 - $89,000

About The Position

The Oak Park Public Library seeks a full-time Manager of Adult Services to lead its Adult Services department, including the Creative Technology team. As a member of the library’s Management Team, this role provides strategic and day-to-day operational leadership and champions equitable, patron-centered services and programs that advance the library’s mission and strategic priorities. The position is accountable for department-wide functions such as budget development, project execution, and strategic goal setting, and directly and indirectly supervises, coaches, and evaluates more than 20 staff. The manager supports a high-performing team focused on lifelong learning, community engagement, and digital fluency across the library’s physical and virtual spaces. The Manager reports to the Director of Public Services and Communications. This is a full-time position with a 40-hour workweek. The anticipated starting salary range is $79,000 to $89,000, with offers determined by competencies, experience, and internal equity. Bilingualism in English and Spanish, or another language relevant to Oak Park’s community, is a plus but is not required. The Oak Park Public Library prioritizes equity, anti-racism, engagement, learning, and stewardship. It serves a diverse population at three locations and throughout the Oak Park community. Its vision is to empower every voice in the community, and its mission is to share information, services, and opportunities that fulfill Oak Park’s aspirations.

Requirements

Master’s degree in library and information science from an ALA-accredited institution.
Demonstrated success leading and mentoring a team to achieve objectives while fostering a collaborative environment.
Understand, support, and advance the library’s vision, mission, and strategic priorities.
Be service-oriented and committed to exceptional service for patrons, staff, and the community.
Support a positive, respectful, cooperative team environment.
Excellent project management skills.
Willingness to accept shifts in responsibilities as the workplace changes.
Take initiative to improve services, processes, programs, and products.
Demonstrate emotional intelligence and excellent interpersonal skills, and exercise sound judgment and independent thinking.
Competence using current technology and willingness to develop technical understanding.
Knowledge of library resources, services, and impact.
Attention to detail.
Ability to maintain confidentiality.

Nice To Haves

Bilingualism in English and Spanish, or another language relevant to Oak Park’s community.
Experience designing programs and services.
Experience working in a public library or similar nonprofit setting, with an understanding of the purpose of a public institution and its mission within the community.

Responsibilities

Hire, train, coach, schedule, supervise, and evaluate staff; coordinate and monitor workflow to determine staffing needs.
Resolve or report personnel issues and direct staff learning and professional development.
Respond to internal and external customer service issues.
Prepare and maintain departmental records, statistics, and reports.
Develop and implement departmental goals and objectives, a strategic plan, and a budget.
Participate as a member of the library management team.
Lead and participate in projects in accordance with project management standards.
Guide programming for the service area in alignment with the strategic plan, and participate in library-wide outreach and programming.
Lead and participate in monthly department meetings, and attend library-wide meetings.
Ensure service points are appropriately staffed and staff are trained in service area procedures.
Connect with SWAN and RAILS for guidance, collaboration, and information sharing as appropriate.
Ensure staff have the required technical skills and equipment.
Collaborate with Management and Leadership Teams to develop and revise library strategies and policies and address system-wide needs and issues.
Resolve or report problems affecting the patron experience, including facilities, technology, and staffing issues.
Communicate and interpret policies and procedures, and ensure compliance.
Lead project and team meetings, including setting agendas, reviewing, and reporting minutes.
Assist with planning and implementing the library’s strategic goals.
Promote library services and programs in the community, build and maintain relationships with community partners, and identify opportunities for engagement.
Engage in professional development and continuous learning to support organizational learning and growth, and stay current with library service trends.
Collaborate with the Data Analysis Consultant and Management and Leadership Teams to implement evaluation strategies for the service area.
Monitor the patron experience at the library’s physical and virtual locations and provide varied opportunities for immediate and ongoing patron and staff feedback.
Analyze patron and staff feedback and frame problems for staff to develop solutions.

Benefits

90% premium coverage for PPO and HMO medical insurance across all tiers.
Enrollment in the Illinois Municipal Retirement Fund (IMRF), a defined benefit pension plan.
20 paid vacation days annually.
12 paid health leave days annually.
5 paid personal days annually.
13 paid holidays annually.
8 weeks of paid parental leave.
Up to $5,250 per year in tuition assistance for continuing education.
Paid learning opportunities, such as webinars and conferences.
Paid dues for professional association membership.
Remote work stipend.
$150 Lifestyle Spending Account to support physical, financial, and emotional well-being.