Manager, NetSource Customer Service & Development

Network Distribution•Schaumburg, IL

11d

About The Position

NetSource, a subsidiary of Network Services Company, is seeking a Manager for NetSource Customer Service & Development. This role has two primary purposes: to manage the processing and servicing of all NetSource customer orders and to lead the development of NetSource processes to support the organization's growth and development. This is achieved through high engagement with Network members to understand their needs and align them with NetSource capabilities, a collaborative approach across NetSource and Network to implement value-adding processes, and leadership of the support organization. The company is recognized as one of Chicago’s Best & Brightest Companies to Work For seven years in a row and fosters a highly-engaged culture committed to growth, collaboration, and innovation.

Requirements

Proven track record of results in a multi-location, multi-regional or national environment.
Proven track record of success in a leadership role within a customer support or customer facing organization.
Self-starter with a proven track record of implementing new processes and ideas both internally and externally with partners.
Excellent oral and written communication skills, coupled with strong listening skills.
Strong understanding of financial metrics and operational functions within distribution and its customers.
Ability to manage and lead effectively and cross-functionally with complex customers.
Demonstrated collaborative team approach.
Independent, self-starter with strong organizational skills.
Exemplary presentation skills.
Minimum 5-10 years’ experience in a fast-paced customer support or customer facing environment.
4-year college degree in Business or related field.
Proficiency in Microsoft Office Suite required.

Nice To Haves

Experience with CRM tools (e.g. SalesForce) a plus.
SAP knowledge is helpful.

Responsibilities

Supervise the processing of orders received from Network member companies.
Provide training for NetSource customer support and business analytics staff to drive departmental efficiencies and business outcomes.
Supervise and participate in generating customer invoices upon confirmed shipments.
Resolve discrepancies with the forwarding warehouses.
Investigate and resolve member complaints with regard to shipping problems.
Approve and process credit memorandums for NetSource customers.
Collaboratively manage NetSource platforms for all product lines, customer interactions, and customer files.
Assist NetSource accounting department in its resolution of payment discrepancies.
Develop relationships with suppliers to drive efficiencies for associates and Members.
Partner and collaborate with internal operations team for thorough follow through on sales projects.
Initiate leadership on business development processes to positively impact support associates and members.
Lead and motivate cross functional teams to drive sales growth and expand opportunities for Member engagement and success.
Increase member purchasing activity within your supplier portfolio to achieve measurable growth and enhance supplier performance at NetSource.