Customer Development Manager- PetSmart
About The Position
The Customer Development Manager (CDM) for Hill’s Pet Nutrition manages headquarters customer responsibilities for Science Diet products at PetSmart and PetSmart.com. The role customizes and implements Hill’s retail-environment and brand strategies to grow Science Diet market share and brand recommendations within PetSmart. It supports a large, complex omnichannel customer with high sales, many stores, a broad geographic footprint, strong marketplace influence, and sophisticated customer needs. The CDM develops and executes customer-specific 6P plans covering product, place, price, promotion, point of purchase, and protocol to achieve net sales, share, and margin goals while staying within spending guidelines. The role formulates strategic plans to maximize volume, profitability, and customer service, and works with internal and external teams to carry out customer and brand strategies.
Requirements
- Bachelor’s degree.
- At least 7 years in a sales role or related experience.
- Experience working with syndicated services such as Nielsen and IRI, and account-specific data sources.
- Proficiency with Microsoft Office or Google Suite, including Sheets, Slides, and Docs.
- Experience working in consumer packaged goods.
Nice To Haves
- Pursues win-win solutions with persistence, compromise, and respect.
- Adept at finding common ground, identifying vital interests, and understanding customer priorities.
- Strong analytical skills to develop 6P recommendations that optimize consumption using consumption data, shopper insights, and consumer insights.
- Ability to handle ambiguity, strategize solutions for customer business and 6P plan performance, and quickly develop alternative plans as needed.
- Works collaboratively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution.
Responsibilities
- Develop and maintain processes and plans to analyze PetSmart’s clinic, store, and online business channels.
- Evaluate business trends, shopper insights, and post-activity analyses using customer consumption and other available data.
- Lead and implement customer meetings to gain support for Hill’s go-to-market plans.
- Develop and implement annual strategic plans and initiatives to achieve commercial goals.
- Build partnerships with internal and external cross-functional teams to deliver against strategy and goals.
- Customize shopper programs with Hill’s shopper marketing team, using brand strategies to drive incremental retail sales.
- Use multiple data sources to create fact-based selling stories that influence stakeholders and advance Hill’s and PetSmart’s joint business objectives.
- Collaborate with the Hill’s Business Development Manager and Retail Marketing team to execute Hill’s retail-environment and brand strategy within investment guidelines.
- Drive actions in monthly customer planning meetings to review actuals and plan-to-go with the manager, Business Development Manager, and Finance.
- Identify product and program opportunities, develop customer-specific 6P strategies incorporating consumer insights, and monitor competitor activity to deliver business objectives.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Paid parental leave
- Disability coverage
- 401(k) retirement plan with company matching contributions, subject to eligibility requirements
- Minimum of 15 vacation/PTO days for salaried employees
- 13 paid holidays
- Paid sick leave adjusted based on role and location in accordance with local laws
- Relocation assistance within the country
- Salaried employees may be eligible for discretionary bonuses and profit-sharing
- Long-term incentives may be available for Executive-level roles
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What This Job Offers
Job Type
Full-time
Career Level
Senior
