Customer Development Manager

Ryder Supply Chain Solutions•San Jose, CA

3d•$68,000 - $80,000

About The Position

The Customer Development Manager FMS manages assigned accounts within the Business Unit and develops customer interest in additional Ryder services using the Ryder Sales Process. Services include Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services, and Dedicated Contract Carriage. The role maintains customer relationships, supports the delivery of contracted services, identifies opportunities and risks, and helps customers understand Ryder’s services and capabilities. The manager works with customers and Ryder departments or vendors to support account needs, monitor satisfaction and operational performance, anticipate problems, and ensure effective account transitions. The position also includes ongoing development of sales skills, industry knowledge, and personal growth.

Requirements

Bachelor’s degree in Business, Marketing, Transportation, or equivalent experience.
Five or more years of demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities.
Problem-solving skills.
Strong verbal and written communication skills.
Effective interpersonal skills.
Ability to analyze and interpret financial data and use customers’ financial data to determine needs and matching solutions.
Ability to work across different geographic and demographic environments.
Ability to guide, engage, and impart knowledge to others.
Willingness and ability to work with and mentor new sales employees.
Ability to work independently and as part of a team, with personal accountability.
Flexibility and self-drive to excel in a fast-paced environment.
Ability to multitask; strong organization and time-management skills.
Attention to detail and excellent follow-up practices.

Responsibilities

Maintain regular and consistent customer contact to meet customer requirements.
Develop sales penetration plans and segment accounts by growth opportunity and potential risk.
Present Ryder services and capabilities and develop relationships with customer buying influences.
Understand customers’ businesses, goals, and objectives.
Work with RIL to develop opportunities for applying Ryder services where appropriate.
Facilitate coordination between customers and Ryder departments or vendors.
Ensure contracted services are delivered to customers and develop productive customer working relationships.
Manage customer contact and satisfaction perceptions; conduct scheduled customer reviews and monitor CSI results by account.
Develop knowledge of competitive alternatives and contribute to effective transitions of accounts sold.
Anticipate problems through ongoing dialogue with customers and Ryder staff.
Provide customers with information about operational performance and learn their businesses and operations.
Develop sales skills, industry knowledge, and personal growth.
Perform other duties as assigned.