Customer Development Manager

Ryder • Hayward, CA

2d

About The Position

The Customer Development Manager FMS manages assigned accounts within the Business Unit and develops customer interest in additional Ryder services, including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services, and Dedicated Contract Carriage, using the Ryder Sales Process. The role builds customer relationships, identifies opportunities and risks, supports delivery of contracted services, and helps ensure customer satisfaction. It also develops sales skills, industry knowledge, and personal growth.

Requirements

• Bachelor’s degree in Business, Marketing, Transportation, or equivalent experience.
• Five or more years of demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities.
• Problem-solving skills.
• Strong verbal and written communication skills.
• Effective interpersonal skills.
• Ability to analyze and interpret financial data and use customers’ financial data to identify needs and match solutions.
• Ability to work across varied geographic and demographic environments.
• Ability to guide, engage, and impart knowledge to others.
• Willingness and ability to work with and mentor new sales employees.
• Ability to work independently and as part of a team while remaining accountable.
• Flexibility and self-drive to excel in a fast-paced environment.
• Ability to multitask; strong organization and time-management skills.
• Attention to detail and excellent follow-up practices.

Responsibilities

• Maintain regular, consistent contact with customers to meet their requirements.
• Develop sales penetration plans and segment accounts by growth opportunity and potential risk.
• Present Ryder services and capabilities and develop relationships with customer buying influences.
• Understand customers’ businesses, goals, and objectives; work with RIL to identify appropriate service opportunities.
• Facilitate coordination between customers and Ryder departments or vendors.
• Ensure contracted services are delivered and foster productive working relationships with customers.
• Manage customer satisfaction perceptions, conduct scheduled customer reviews, and monitor account CSI results.
• Develop knowledge of competitive alternatives and contribute to effective transitions of accounts sold.
• Anticipate problems through ongoing dialogue with customers and Ryder staff.
• Provide customers with information about operational performance.
• Learn customers’ businesses and operations, and pursue training and improvement in sales skills, industry knowledge, and personal growth needs.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, and vision insurance options.
• Life and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• Position may be eligible for an annual bonus, commission, and/or long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level