Customer Development Manager

CONA Services•Charlotte, NC

3d•Onsite

About The Position

The Customer Development Manager supports both customers and CCCI operations teams from a field sales perspective. The role works with CCCI Field Operations to ensure business plans are executed efficiently as agreed. Using a broad understanding of the assigned retailer, competition, and marketplace, the manager fosters growth by driving sales and identifying opportunities for incremental revenue and margin results.

Requirements

Bachelor’s degree (four years).
Knowledge acquired through 1 to up to 3 years of work experience.
Responsive customer service skills and a proactive mindset.
Ability to understand CCCI and customer operational strategy and execution.
Organizational management skills and ability to collaborate across the business, including Field Operations, Technical Service, and Shopper Marketing.
Ability to partner cross-functionally to accomplish goals and objectives.
Ability to develop, negotiate, and execute local programs with customer leadership teams.
Ability to build rapport and achieve strategic partnership status with customers.
Negotiation ability and developing persuasion skills.
Basic analytical skills.
Organizational, time management, and attention-to-detail skills.
Strong presentation abilities.
Excellent oral and written communication skills.
Ability to prioritize multiple assignments with time-sensitive deadlines.
Computer proficiency in MS Office, particularly MS Excel and MS PowerPoint.
Broad understanding of the assigned retailer, competition, and marketplace.

Nice To Haves

Bachelor’s degree in Business Administration, Management, Marketing, or Communications.

Responsibilities

Establish and lead cross-functional relationships with CCCI Field Operations to align execution objectives and create efficient, balanced workflows that maximize efficiency, service quality, and customer satisfaction.
Develop and maintain partnerships with operational leadership teams of the customer base, bottling partners, and brand partners to develop regional programming and achieve sales execution plans.
Monitor and measure service metrics and use results to develop process standards, improvements, or changes.
Use sales execution tools and processes to help CCCI Field Operations maximize sales opportunities for customer-specific programming and meet customer and department goals while adhering to the approved strategic plan.
Analyze sales data and partner with customers and cross-functional leaders to identify gaps, remedies, and solutions concerning plan execution and sales strategies.
Implement tactics to reverse or sustain sales trends.