Customer Development Manager- PetSmart
About The Position
The Customer Development Manager (CDM) for Hill’s Pet Nutrition is responsible for headquarters customer management of Science Diet products at PetSmart and PetSmart.com. The role customizes and implements Hill’s retail environment and brand strategies to grow market share and brand recommendations within a large, complex omnichannel account with high sales volume, a broad store network, and significant marketplace influence. The CDM develops and executes customer-specific 6P plans—product, place, price, promotion, point of purchase, and protocol—to achieve net sales, share, and margin targets while following spending guidelines. The position works to maximize volume and profitability while delivering exceptional customer service. It is based in the Phoenix, Arizona area; the listing also identifies Scottsdale, Arizona.
Requirements
- Bachelor’s degree.
- At least 5 years of experience in sales or a related commercial function.
- Experience working with syndicated data services such as Nielsen or IRI and account-specific POS data.
- Proficiency in Microsoft Office and Google Workspace, including Sheets, Slides, and Docs.
- Experience in the Consumer Packaged Goods (CPG) industry.
Nice To Haves
- Ability to pursue win-win solutions through negotiation, persistence, and collaboration.
- Adeptness at finding common ground and identifying customer priorities.
- Strong analytical capabilities to translate consumer and consumption data into actionable 6P recommendations.
- Comfort with ambiguity and agility to pivot strategies as business conditions change.
- Demonstrated success working cross-functionally to align priorities, solve problems, and optimize resources.
Responsibilities
- Develop and maintain processes and plans to analyze customer business channels, including clinics, stores, and .com, and evaluate business trends, shopper insights, and post-promotional performance data.
- Lead customer meetings to align on and drive support for Hill’s Go-to-Market plans.
- Develop and implement annual strategic plans to achieve joint commercial goals.
- Establish collaborative partnerships with internal and external cross-functional teams, built on mutual trust and accountability.
- Customize shopper marketing programs aligned with Hill’s brand strategies to drive incremental retail sales.
- Use multiple data sources to build fact-based selling stories that influence key stakeholders and drive shared business objectives.
- Collaborate with the Business Development Manager and Retail Marketing teams to execute brand strategies within investment guidelines.
- Lead monthly customer planning meetings to review actuals and forward-looking plans with leadership and Finance.
- Monitor the broader market to identify growth opportunities, develop customer-specific 6P strategies, and track competitor activity.
Benefits
- Medical, dental, and vision coverage.
- Basic life insurance and disability coverage.
- Paid parental leave.
- 401(k) retirement plan with company matching contributions, subject to eligibility requirements.
- Minimum of 15 vacation/PTO days for salaried employees.
- 13 paid holidays.
- Paid sick leave adjusted based on role and location in accordance with local laws.
- Salaried employees may be eligible for discretionary bonuses and profit-sharing.
- Relocation assistance within the country.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
