Manager, National Account Coordinators

EquipmentShare • Dallas, TX

4d • Remote

About The Position

EquipmentShare is hiring a remote Manager, National Account Coordinators for its rental facility in Dallas, Texas. The manager will lead the National Account Coordinator team, oversee national-customer rental coordination, and work with National Account Managers to support customer relationships. The role focuses on team performance, process improvement, customer issue resolution, accurate account records, and consistent service across national accounts. Previous management experience is preferred.

The position offers a salary range of $88,000–$115,000 per year. Final compensation may vary based on factors including past experience and location. EquipmentShare describes itself as a people-first company whose proprietary T3 platform supports its operations and employees.

Requirements

• Strong leadership, coaching, and team-building skills.
• Exceptional organizational skills and a high degree of attention to detail.
• Excellent interpersonal and customer service skills.
• Proven ability to solve problems and handle high-pressure situations effectively.
• Strong written and verbal communication skills.
• Proficiency in CRM software and the Microsoft Office Suite.
• Ability to analyze data and make data-driven decisions.
• Previous management experience is preferred.

Nice To Haves

• In-depth knowledge of the equipment rental industry is highly preferred.

Responsibilities

• Lead, mentor, and manage the daily performance of the National Account Coordinator team.
• Develop, implement, and refine processes to improve the efficiency and effectiveness of the coordinator team.
• Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and development.
• Serve as the primary escalation point for complex customer issues and ensure timely, satisfactory resolution.
• Oversee end-to-end coordination of rental orders for national customers, including logistics, billing, and off-rents.
• Collaborate with National Account Managers to support cohesive management of customer relationships.
• Train coordinators on company software, best practices, and national account procedures.
• Monitor and analyze team KPIs, including response time, order accuracy, and customer satisfaction, to drive continuous improvement.
• Prepare and present reports on team productivity and national account support activities to leadership.
• Ensure accurate, timely data entry and maintenance of customer information in the CRM system.
• Assist with onboarding new national account customers.
• Foster a customer-centric, collaborative, and positive team environment.
• Manage team scheduling to ensure adequate coverage and support for all national accounts.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed