Manager of Account Coordinators

Mueller-Yurgae Associates•Olathe, KS

About The Position

MYA’s Managers of Account Coordinators will provide leadership for the individual Account Coordinators in their division with regards to developing, coaching, and mentoring while holding them accountable to policies and department goals.

Requirements

Bachelor’s degree in Business, Marketing, Finance, or related field; OR equivalent full-time work experience in similar or related role.
Strong verbal and written communication skills.
Excellent Leadership skills
Proficient with Microsoft Office Suite or other related software.

Nice To Haves

Initiative -- Identifying what needs to be done and doing it before being asked or before the situation requires it.
Communication -- The ability to ensure information is passed on to others who should be kept informed, express oneself clearly verbally and in writing, and understand others.
Time Management -- Spending time appropriately among people and projects to ensure goals are met.
Thoroughness -- Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure agreements and commitments are fulfilled.

Responsibilities

Provide leadership to the Account Coordinators. This includes recruitment, hiring recommendations, onboarding, training, and handling discipline as needed and according to company policy.
Responsible for ongoing career development conversations within the context of coaching and mentoring.
Timely delivery of all relevant communication pertaining to current or future goals at the department, division, and/or companywide level.
Motivate, encourage and hold Account Coordinators accountable for the division goals set by the Director. This includes generating timely reports and other materials.
Assign equitable and adequate coverage for manufacturer lines and retail accounts between the team. This includes balance of geographic distribution.
Resolve customer and client complaints, staffing problems, and other issues that may interfere with efficient sales and operations.
Accountable for enforcing policies and procedures as developed by the Director.
Monitor and approve expenses for their team.
Ensure staff are performing duties safely.
Maintain a password log for all client and customer related portals.
Monitor calendars for personal and professional appointments to ensure all staffing needs are met. This includes summer hours, work from home and PTO schedules.
Manage deadline schedule for Account Coordinators.
Schedule ongoing meetings remote and in-person to verify workloads are balanced.
Order and maintain office supplies where applicable.
Maintain vendor list in conjunction with the Director.
Verify contracts and resignation letters are on file with the Finance Department.
Track retail client spiffs for Finance Department.