Manager, National Account Coordinators
About The Position
EquipmentShare is hiring a remote Manager, National Account Coordinators to lead its National Account Coordinator team supporting national customers. The manager oversees team performance, customer issue escalation, rental-order coordination, and customer account data, while working closely with National Account Managers. The role also focuses on improving processes, developing coordinators, monitoring performance metrics, and ensuring adequate team coverage. The position is based at a rental facility in Dallas, Texas, and is described as remote. Previous management experience is preferred. EquipmentShare describes itself as a people-first, technology-powered company, with its proprietary T3 platform supporting its operations and employees.
Requirements
- Strong leadership, coaching, and team-building skills.
- Exceptional organizational skills and a high degree of attention to detail.
- Excellent interpersonal and customer service skills.
- Proven ability to solve problems and handle high-pressure situations effectively.
- Strong written and verbal communication skills.
- Proficiency in CRM software and the Microsoft Office Suite.
- Ability to analyze data and make data-driven decisions.
Nice To Haves
- Previous management experience.
- In-depth knowledge of the equipment rental industry.
Responsibilities
- Lead, mentor, and manage the daily performance of the National Account Coordinator team.
- Develop, implement, and refine processes to improve the team's efficiency and effectiveness.
- Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and development.
- Serve as the primary escalation point for complex customer issues and ensure timely, satisfactory resolution.
- Oversee end-to-end rental-order coordination for national customers, including logistics, billing, and off-rents.
- Collaborate with National Account Managers to support cohesive customer relationship management.
- Train coordinators on company software, best practices, and national account procedures.
- Monitor and analyze team KPIs, including response time, order accuracy, and customer satisfaction, to drive continuous improvement.
- Prepare and present reports on team productivity and national account support activities to leadership.
- Ensure accurate and timely data entry and maintenance of customer information in the CRM system.
- Assist with onboarding new national account customers.
- Foster a customer-centric, collaborative, and positive team environment.
- Manage team scheduling to ensure adequate coverage and support for all national accounts.
Benefits
- Competitive compensation.
- Full medical, dental, and vision coverage for full-time employees.
- Generous paid time off and paid holidays.
- 401(k) with company match.
- Tool and boot reimbursements, depending on role.
- Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
- Company events, food truck nights, and monthly team dinners.
- 16 hours of paid volunteer time per year.
- Career advancement, leadership training, and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
