Manager, NA Enterprise Sales Development

American Express Global Business Travel•Chicago, IL

11d•$88,200 - $163,800

About The Position

Amex GBT is hiring a manager to lead its mid-market sales development organization. The manager sets the team’s standards and culture by working alongside representatives, coaching in real time, and modeling effective prospect conversations. They lead a phone-first outbound approach, help shape the outbound playbook, and use data to inform coaching and business decisions while remaining actively engaged with the team. The position also represents sales development across the organization, collaborates with AE Leaders, and attracts, develops, and retains high-performing talent. The role is located in Chicago, Illinois. The US national base salary range is $88,200–$163,800, with actual compensation dependent on factors such as role scope and complexity, relevant experience, skills, knowledge, and work location. The role is eligible for a sales incentive plan. Amex GBT describes benefits that include health and welfare insurance, retirement programs, parental leave, adoption assistance, wellbeing resources, travel deals, and learning and development opportunities.

Requirements

Proven coaching-first leadership approach and a track record of developing team members.
Deep belief in phone-first outbound sales and building pipeline through conversations.
Creative instincts for outbound strategy, messaging, positioning, and account engagement.
Curiosity about the business, market, and prospects; asks why before prescribing how.
Comfort and confidence making calls and leading by example.
Data literacy and ability to build reports when needed, using data to guide coaching and decisions.
High emotional intelligence and ability to adapt leadership style to individuals.
Proven ability to recruit and retain high-performing talent.
Strong cross-functional collaboration skills and credibility and professionalism when representing sales development.

Responsibilities

Coach and develop sales representatives through call listening, prospecting participation, live coaching, and demonstrations of effective outbound conversations.
Lead from the front by making calls alongside representatives and demonstrating techniques and approaches.
Champion a phone-first outbound culture centered on understanding prospects, building rapport, gathering intelligence, and creating pipeline.
Help shape and continuously improve the outbound playbook, including messaging, sequencing, and account approach.
Build and maintain a strong team culture, understand team members’ motivations and development needs, and identify team trends and obstacles.
Build reports and use dashboards and data to inform coaching and decisions.
Collaborate with AE Leaders and represent the sales development organization across the company.
Attract, develop, and retain high-performing mid-market sales development talent.