Manager, Enterprise Growth NA

American Express Global Business Travel • Chicago, IL

7d • $88,200 - $163,800

About The Position

Amex GBT is hiring a Manager to lead its North American mid-market sales development organization and build a phone-first outbound culture. This hands-on leadership role sets the team’s standards and culture through active participation in prospecting, real-time coaching, and modeling effective outbound conversations. The manager develops the team, shapes the outbound playbook, uses data to inform coaching and decisions, and represents the organization across the business. The position is based in Chicago, Illinois.

Success in the role means consistently meeting or exceeding pipeline targets, improving rep performance and conversion, reducing ramp times and attrition, strengthening the outbound playbook, and earning the trust of cross-functional partners. Compensation includes a base salary of $88,200 to $163,800, plus eligibility for a sales incentive plan and team-level accelerators. The company also describes career progression into senior leadership.

Requirements

• A proven coaching-first leadership approach, with a track record of developing team members.
• A strong belief in phone-first outbound prospecting and building pipeline through conversations.
• Creative instincts for outbound strategy, messaging, positioning, and account engagement.
• Curiosity about the business, the market, and prospects, with a habit of asking why before prescribing how.
• Comfort and confidence making outbound calls and leading by example.
• Ability to build reports and interpret data, using insights to guide coaching and decisions.
• High emotional intelligence and ability to adapt support and challenge to individual team members.
• Proven ability to recruit and retain high-performing talent.
• Strong cross-functional collaboration skills and the ability to represent a sales development organization credibly and professionally.

Responsibilities

• Coach representatives in real time by listening to calls, joining prospecting blocks, and conducting live coaching sessions.
• Prospect alongside the team and demonstrate effective outbound techniques by making calls personally.
• Build and champion a phone-first outbound culture focused on understanding prospects, gathering intelligence, building rapport, and creating pipeline.
• Help develop and improve outbound messaging, sequencing, and account engagement strategies for mid-market prospects.
• Build team culture by understanding each employee’s motivations, development needs, and challenges, and maintaining high standards with meaningful support.
• Build and review reports, analyze dashboards and performance trends, and use data to inform coaching and decisions.
• Collaborate with account executive leaders and other cross-functional partners to connect sales development efforts to business outcomes.
• Recruit, develop, and retain high-performing sales development talent.
• Drive team performance and continuous improvement in pipeline outcomes, conversion rates, rep confidence, and ramp times.

Benefits

• Competitive base salary plus performance-based variable compensation.
• Team-level accelerators for sustained over-performance.
• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel deals from major providers on flights, hotels, cruises, and car rentals.
• Access to more than 20,000 learning courses, leadership courses, and internal job openings.
• Global Inclusion Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed