Manager, Enterprise Growth NA

Amex • Chicago, IL

5d

About The Position

Amex GBT is seeking a hands-on, coaching-first leader to lead its mid-market sales development organization and build a phone-first outbound culture. The manager will work alongside the team by listening to calls, joining prospecting blocks, coaching in real time, and making calls to demonstrate effective outbound techniques. They will set the team's standards and culture, develop each team member, and help create meaningful pipeline through thoughtful prospect conversations.

The role will help shape and improve the outbound playbook, messaging, sequencing, and account engagement approach. It requires using reports and dashboards to inform coaching and decisions while remaining actively engaged with the team. The manager will represent the organization across the business, partner with account executive leaders, and recruit, develop, and retain high-performing sales development talent.

Success is measured by pipeline performance, improved rep performance and conversion, shorter ramp times, low attrition, effective front-line insights and playbook improvements, trusted cross-functional partnerships, and a strong phone-first culture. The position is based in Chicago, Illinois. Compensation includes a base salary and performance-based variable compensation, with team-level accelerators and career progression opportunities.

Requirements

• Proven coaching-first leadership approach and a track record of developing team members.
• Strong belief in phone-first outbound sales and building pipeline through conversations.
• Creative instincts for outbound messaging, positioning, and account engagement.
• Curiosity about the business, market, and prospects, with a habit of asking why before prescribing how.
• Comfort and confidence making calls and leading by example.
• Ability to build reports and use data to inform coaching and decisions.
• High emotional intelligence and ability to adapt leadership style to individuals.
• Proven ability to recruit and retain high-performing talent.
• Strong cross-functional collaboration skills and the ability to represent sales development credibly and professionally.

Responsibilities

• Coach team members hands-on through call listening, prospecting blocks, live coaching sessions, and real-time development.
• Make outbound calls alongside representatives and model effective prospect conversations and techniques.
• Build and champion a phone-first outbound culture focused on understanding prospects, gathering intelligence, building rapport, and creating pipeline.
• Help develop and continuously improve outbound messaging, sequencing, and account engagement strategies.
• Build a strong team culture; understand each team member's motivations, development needs, and challenges, and communicate the reasons behind team performance trends.
• Build and review reports, interpret dashboards, and use data to inform coaching and business decisions.
• Collaborate with account executive leaders and represent the sales development organization across the business.
• Recruit, develop, and retain high-performing mid-market sales development talent.
• Drive improvements in pipeline outcomes, rep performance, ramp times, conversion rates, and retention.

Benefits

• Competitive base salary plus performance-based variable compensation.
• Team-level accelerators for sustained over-performance.
• Clear career progression into senior leadership.
• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel deals from major providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on the learning platform, leadership courses, and internal job opportunities.
• Global Inclusion Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed