Manager, NA Enterprise Sales Development

Amex • Chicago, IL

9d

About The Position

Amex GBT is seeking a hands-on sales development leader to lead its mid-market sales development organization. The manager sets the team’s culture and standards by coaching in real time, modeling effective prospect conversations, and treating each interaction as an opportunity to learn, connect, and build pipeline. The role emphasizes a phone-first outbound approach, genuine prospect engagement, and active participation in prospecting alongside the team.

The manager helps shape the outbound playbook, messaging, sequencing, and account approach using front-line insights. They own team culture and development, understand the motivations and growth areas of each team member, and use reports and dashboards to inform coaching and decisions. They collaborate with AE Leaders and other stakeholders so the team’s work contributes to business outcomes, and recruit, develop, and retain high-performing sales development talent.

The position is located in Chicago, Illinois. The U.S. national base salary range is $88,200–$163,800, with eligibility for a sales incentive plan based on specific sales roles. Amex GBT describes an inclusive and collaborative culture and offers benefits and development opportunities, with eligibility varying by country and program.

Requirements

• A proven coaching-first leadership approach and a track record of developing team members.
• A strong belief in a phone-first outbound model and understanding that pipeline is built through conversations, not only sequences and automation.
• Creative instincts for outbound strategy, including messaging, positioning, and account engagement.
• Curiosity about the business, market, and prospects, with a habit of asking why before prescribing how.
• Comfort and confidence making calls personally and leading by example.
• Ability to build reports when needed and use data to guide coaching and decisions.
• High emotional intelligence and ability to adapt leadership style to individuals and balance support with challenge.
• Proven ability to recruit and retain high-performing talent.
• Strong cross-functional collaboration and the ability to represent sales development credibly and professionally.

Responsibilities

• Coach and develop team members in real time through call listening, prospecting blocks, live coaching, and demonstrations of effective outbound conversations.
• Lead by example by making calls alongside representatives and demonstrating prospecting techniques.
• Champion a phone-first outbound culture centered on understanding prospects, building rapport, gathering intelligence, and creating pipeline.
• Help shape the outbound playbook, including messaging, sequencing, and account-engagement approaches.
• Build and maintain team culture; understand each team member’s motivations, development needs, and obstacles, and identify the reasons behind performance trends.
• Build reports, review dashboards, and use data to inform coaching and decisions.
• Collaborate with AE Leaders and represent the sales development organization across the company.
• Attract, develop, and retain high-performing mid-market sales development talent.

Benefits

• Flexible benefits tailored to each country, available from the start date.
• Health and welfare insurance plans.
• Retirement programs.
• Parental leave.
• Adoption assistance.
• Wellbeing resources for employees and their immediate family.
• Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on the learning platform and leadership courses.
• Internal candidates receive priority access to new job openings.
• Global Inclusion Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed