Manager, MSKTime Center of Excellence

Memorial Sloan Kettering Cancer Center•New York, NY

5d•Hybrid

About The Position

The Manager, MSKTime Center of Excellence leads the Center of Excellence and establishes consistent, effective timekeeping and workforce management practices across Memorial Sloan Kettering Cancer Center (MSK). The role focuses on extending and building MSKTime Scheduling, end-user training, actionable reporting, and operational improvements that reduce and ultimately eliminate unnecessary overtime. The manager identifies root causes and partners with leaders to implement sustainable workforce practices that account for business and staffing needs. The manager builds and mentors a team of analysts working in MSKTime Scheduling and Time & Attendance. They develop workforce scheduling practices, configure scheduling solutions, create reporting and process improvements, and develop and deliver end-user training. Working with operational, clinical, HR, Finance, and other stakeholders, the manager establishes standards, policies, processes, and governance; provides leaders with workforce insights and recommendations; and supports continuous improvement, adoption, education, problem-solving, and organizational change.

Requirements

Experience leading workforce management, timekeeping, payroll, HR operations, labor management, or related operational functions.
Demonstrated experience using data and operational insights to identify workforce trends and improve business outcomes.
Experience partnering with leaders and cross-functional stakeholders to implement process or operational improvements.
Working knowledge of timekeeping, scheduling, workforce management, or overtime management practices.
Experience with Symplr workforce management technology.
Demonstrated experience managing initiatives, priorities, and stakeholders within a complex organization.
Ability to diagnose drivers of overtime and translate findings into practical, sustainable actions.
Comfort interpreting workforce metrics and trends and using them to guide recommendations.
Ability to build relationships across functions and work effectively with leaders to drive adoption and accountability.
Ability to identify opportunities to standardize, simplify, and strengthen workforce and timekeeping processes.
Ability to communicate clearly, navigate competing priorities, and help teams adopt new processes and ways of working.

Nice To Haves

Configuration experience with scheduling systems, preferably including applied schedules, pay rules, and reporting.

Responsibilities

Lead the MSKTime Center of Excellence and establish consistent, effective timekeeping and workforce management practices across MSK.
Build and mentor a team of analysts engaged in MSKTime Scheduling and Time & Attendance.
Drive workforce scheduling practices and strategies to reduce and eliminate unnecessary overtime; identify root causes and partner with leaders on sustainable solutions and process improvements.
Develop solutions through configuration, reporting, and process improvement in MSKTime Scheduling systems.
Develop the end-user training strategy and content, and deliver training.
Partner with operational, clinical, HR, Finance, and other stakeholders to improve workforce practices while considering business and staffing needs.
Develop and reinforce standards, policies, processes, and governance for timekeeping and overtime management.
Provide leaders with actionable insights and recommendations to proactively manage workforce scheduling and utilization.
Support continuous improvement initiatives that simplify processes, strengthen accountability, and improve consistency across departments.
Translate business needs into practical workforce management solutions.
Serve as a resource for MSKTime practices, supporting adoption, education, training, problem-solving, and organizational change.
Manage initiatives, priorities, and stakeholders within a complex organization.