SAP Center of Excellence Manager

Niterra North America, Inc.•Wixom, MI

9d•$0 - $147,077

About The Position

The SAP Center of Excellence Manager supervises and leads teams supporting business units in their use of SAP, leads projects related to SAP applications, and serves as an internal consultant and thought leader to IT professionals and business users. The role works with both groups to define, track, and complete project objectives on schedule, and coordinates with affected functional areas to support smooth system integration and rollout. The manager helps translate business requirements and functional specifications into SAP designs and technical specifications, supports configuration and process changes, and provides knowledge transfer and guidance. Responsibilities also include process documentation, support-request routing, analysis of process changes, roadmap and strategy development with IT and business leaders, and engagement with enterprise application initiatives across regional and global teams. The position promotes continuous improvement and adherence to company policies and standards. It requires 10% domestic and international travel.

Requirements

Bachelor’s degree or equivalent in Science, Computer Science, Technology, Engineering, Mathematics, Finance, Accounting, or a related field.
At least 5 years of experience in the SAP field or a related occupation; the employer will accept any amount of experience with the required skills.
Ability to capture business requirements and translate them into functional design specifications for SAP development.
Subject matter expert-level SAP FI and CO module configuration experience.
Firm accounts receivable, accounts payable, and general ledger accounting experience.
SAP Credit Management configuration experience.
SAP Profit Center and Cost Center Accounting skills.
SAP taxation configuration skills for multiple currencies and countries.
SAP Report Painter experience.
End-to-end process fluency across order to cash, procure to pay, record to report, plan to produce, and warehouse/logistics execution.
Understanding of SAP technical underpinnings, including transports, batch jobs, IDOCs, RFCs, user exits, BAPIs, BADIs, and the enhancement framework.
Experience translating business strategy into SAP design to drive business outcomes.
Experience in process governance, including defining standards, approving designs, and enforcing global templates.
Experience creating and implementing data strategies related to master data, purchasing and customer records, bills of materials, routings, valuation, pricing, and inspection plans.
Experience with change control, including transport sequencing, regression risk assessments, and release management.
Experience with controls and compliance standards, including SOX, JSOX, audit readiness, segregation of duties, and workflow approvals.
Experience managing multiple vendors to achieve defined project outcomes.
Experience in risk management, including identifying and mitigating integration, data, and cutover risks.
Cutover and deployment leadership skills, including step sequencing, mock cycles, data loads, and hypercare stabilization.
Experience using business cases, payback modeling, and cost-to-serve improvements.
Experience establishing engineering standards for solution design, technical documentation, and rigorous system testing.
Experience applying quantitative capacity-planning models and resource allocation to optimize workforce deployment.
Experience architecting incident escalation protocols and risk matrices for early anomaly identification.
Experience setting expectations with stakeholders across all skill levels.
Experience enforcing standards through influence in non-authority contexts, including managing stakeholder pressure for non-compliant quick fixes.
Experience managing incident lifecycles using statistical root cause analysis and trend metrics.
Proficiency in driving digital transformation through assessment, selection, and implementation of automation, AI/ML frameworks, forecasting tools, and RPA solutions.
Experience using structured change management methodologies for complex technology migrations and system adoption.
Experience defining, tracking, and delivering project KPIs and ROI metrics aligned with business outcomes and presenting them to executives.

Responsibilities

Supervise and lead teams supporting business units in their utilization of SAP.
Lead SAP application projects and serve as an internal consultant and thought leader to IT professionals and business users.
Work with IT professionals and business users to define, track, and complete project objectives on schedule.
Coordinate with affected functional areas to ensure smooth system integration and rollout.
Keep current on published materials and training resources, and transfer functional and process knowledge.
Assist IT professionals and key business users in creating functional requirements for SAP changes aligned with business practices.
Translate user functional specifications into technical specifications for new configurations.
Support detailed design localization, process documentation, data cleansing and migration, user acceptance training, end-user training, and go-live support.
Develop and create process documentation as required.
Review and dispatch support requests and tickets to appropriate team members.
Analyze process change and new process development requests for fit and function within SAP systems.
Collaborate with IT and business leaders to build IT roadmaps and strategies.
Engage with and support global headquarters initiatives related to enterprise applications.
Coordinate with peers in other regional headquarters on enterprise application issues.
Promote continuous improvement within the team.
Adhere to company policies and procedures, including IATF, ISO, ISMS, TISAX, QMS, J-Sox, and safety policies.
Travel domestically and internationally approximately 10% of the time.