Manager, Fraud Center of Excellence

Western & Southern Financial Group•Cincinnati, OH

7d•Onsite

About The Position

Performs higher-level complex investigations, consulting projects, and risk assessments of Company business processes and strategic initiatives, generally serving as lead investigator. Provides guidance to Western & Southern Financial Group and its subsidiaries in fraud detection, prevention, monitoring, response, and reporting. Helps coordinate cross-functional and operations-specific initiatives to improve process efficiency and effectiveness. Works closely with the Sr. Manager Fraud Center of Excellence on strategic fraud response programs and Company goals. Maintains awareness of fraud tactics and trends affecting the insurance industry and of industry best practices for fraud prevention. Works with minimal supervision, makes decisions within an established range, escalates issues when necessary, and regularly updates the Sr. Manager. The role contributes to the development and execution of the Company fraud program, strategy, and policy; participates in corporate projects and committees; advises senior management and business partners on fraud-related decisions; and prepares investigative reports with observations and recommendations. It plans for risk exposure and prioritization, manages investigators and other resources in partnership with business units, and coaches associates. The position also supports fraud data collection and analysis, automated detection and reporting, and the evaluation and implementation of fraud-prevention technologies and vendor services. The role recruits, hires, trains, and develops staff and performs other assigned duties while complying with applicable policies and standards. The position is based in an office setting and involves extended periods seated at a desk, using a computer or other standard office equipment, or attending meetings. It requires regular verbal communication, reading and interpreting paper and electronic materials, preparing written correspondence and reports, applying logical reasoning, and continuous wrist, hand, and finger movement for computer work. Extended hours may be required during peak workloads or special projects and events, with occasional after-hours work. Travel is 5%.

Requirements

Bachelor’s degree in Accounting, Finance, Information Systems, Computer Science, Business Administration, Law Enforcement, or a related field.
Progressive experience in fraud detection, investigation, and response, or in internal audit, accounting, finance, or information systems at a Fortune 500-type company, including performing and leading increasingly complex projects.
Advanced knowledge of fraud theory, investigative techniques, and internal control concepts.
Experience applying analytical problem-solving, critical-thinking, and risk-quantification skills.
Experience applying logic and creativity in project work.
Knowledge and working application of financial services operations.
Experience coordinating multiple assignments simultaneously and completing work accurately and on time; strong attention to detail and organizational skills, with demonstrated workload organization and prioritization methods.
Experience managing projects and developing personnel in a fraud, audit, accounting, information systems, or finance function to achieve time-bound department goals; ability to provide personal examples of motivation, coaching, and feedback techniques used with subordinates.
Strong verbal and written communication skills, including experience communicating business needs to all levels of management, vendors, and business partners; examples of written work such as memos, reports, or presentations must be provided.
Ability to quickly assimilate a large amount of information.
Significant experience with process and report automation, data gathering, analysis, presentation, and reporting using tools such as Tableau and Knime.
Knowledge of and experience investigating and assessing functions and processes using automated systems, including mainframe, client-server, LAN, and WAN applications.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Visio, and Access.
Certified Fraud Examiner (CFE) certification required within one year.
Ability to meet the position’s communication, visual acuity, written-work, logical-reasoning, and continuous computer-work demands.
Ability to work extended hours during peak workloads or special projects/events and occasionally after hours; travel requirement is 5%.

Nice To Haves

Certified Public Accountant (CPA) certification upon hire.

Responsibilities

Assist with execution and development of the Company fraud program, strategy, and policy, including strategic planning for fraud detection, investigation, response, and ongoing risk assessment.
Represent the Fraud Center of Excellence in corporate projects and committees, make decisions on its behalf, and address project implications for fraud prevention, response, and Insurance Operations processing.
Work with senior management and business partners to evaluate and make business decisions concerning fraud prevention and response, considering risk, legal ramifications, revenue, precedent, and business relationships.
Write and edit reports for investigations, consultations, and assessments, documenting and evaluating fraud-prevention risks and controls in manual and automated systems and recommending corrective actions and process enhancements.
Plan strategically for risk exposure and prioritize objectives, activities, processes, controls, and technology.
Manage assigned investigators and other resources with business units to plan and conduct assessments and investigations, make recommendations, report findings, and improve controls and procedures.
Train, coach, and develop associates in investigative and risk-assessment concepts.
Maintain awareness of fraud trends and best practices through industry groups and self-study, and apply knowledge of fraud tactics, methods, tools, response activities, fraud theory, interviewing, and human relations to guide responses and control improvements.
Identify and coordinate collection of fraud-related data; analyze and report on fraud attempts, activity, and key risk areas; and enhance automated fraud identification, reporting, process efficiency, risk mitigation, and effectiveness.
Evaluate fraud-prevention technologies, services, and systems from vendors; work with Operations Leadership on pricing negotiations and manage implementation of selected contracts and technologies.
Provide direction and development to associates through daily coaching, administration of the Performance Management Model, and development plans.
Recruit, hire, train, and develop staff.
Perform other duties as assigned and comply with all policies and standards.