Manager, Fraud Center of Excellence

Western & Southern Financial Group•Cincinnati, OH

6d•Onsite

About The Position

Performs higher-level complex investigations, consulting projects, and risk assessments of the Company’s business processes and strategic initiatives, generally as the lead investigator. Provides guidance to Western & Southern Financial Group and its subsidiaries in fraud detection, prevention, monitoring, response, and reporting. Assists with and leads coordination of cross-functional and operations-specific initiatives to optimize process efficiency and effectiveness. Works closely with the Sr. Manager Fraud Center of Excellence, particularly on strategic fraud response programs and Company goals. Maintains current awareness of fraud tactics and trends affecting the insurance industry and industry best practices for fraud prevention. Works with minimal supervision, makes decisions within an established range, escalates issues when necessary, and regularly updates the Sr. Manager. The role assists in developing and executing the Company fraud program, strategy, and policy; participates in corporate projects and committees; and works with senior management and business partners on fraud prevention and response decisions. It leads investigations and risk assessments, documents findings and recommendations, plans for risk exposure, coordinates investigators and other resources, and develops associates through coaching and training. It also supports fraud-related data collection, analysis, automated identification and reporting, and evaluation and implementation of fraud prevention technologies and vendor services. The position recruits, hires, trains, and develops staff, and performs other assigned duties while complying with Company policies and standards. The position works in an office setting, typically at a desk, on a computer, or in meetings. Extended hours may be required during peak workloads or special projects or events; occasional after-hours work and 5% travel are required.

Requirements

Bachelor’s degree in Accounting, Finance, Information Systems, Computer Science, Business Administration, Law Enforcement, or a related field.
Progressive experience in fraud detection, investigation, and response, or in internal audit, accounting, finance, or information systems at a Fortune 500-type company, including performing and leading increasingly complex projects.
Advanced knowledge of fraud theory, investigative techniques, and internal control concepts.
Experience applying analytical problem-solving, critical-thinking, and risk-quantification skills.
Experience applying logic and creativity in project work.
Knowledge and working application of financial services operations.
Experience coordinating multiple projects or assignments simultaneously and completing work accurately and on time; strong attention to detail and organizational skills, with examples of workload prioritization and time-management methods.
Experience managing projects and developing personnel in a fraud, audit, accounting, information systems, or finance function to achieve time-bound department goals, with examples of motivation, coaching, and feedback techniques.
Strong verbal and written communication skills, including communicating business needs clearly and concisely to all levels of management, vendors, and business partners; ability to provide examples of written work.
Ability to quickly assimilate a large amount of information.
Significant experience with process and report automation, data gathering, analysis, presentation, and reporting using tools such as Tableau and Knime.
Knowledge of and experience investigating and assessing functions and processes using automated systems, including mainframe, client-server, LAN, and WAN-based applications.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Visio, and Access.
Certified Fraud Examiner (CFE) certification within one year.
Ability to verbally communicate and exchange accurate information with customers and associates regularly.
Visual acuity to read and interpret documents, inspect work, and determine accuracy, neatness, and thoroughness.
Ability to prepare written correspondence, reports, and forms in prescribed formats and according to punctuation, grammar, diction, and style requirements.
Ability to apply logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform substantial, continuous wrist, hand, and finger movement for computer work.
Ability to work extended hours during peak workloads or special projects/events and occasionally after hours.
Ability to travel 5%.

Nice To Haves

Certified Public Accountant (CPA) certification upon hire.

Responsibilities

Assist in executing and developing the Company fraud program, strategy, and policy, including strategic planning for fraud detection, investigation, response, and ongoing risk assessment.
Represent the Fraud Center of Excellence in corporate projects and committees, making decisions on its behalf and considering implications for fraud prevention, response, and Insurance Operations processing.
Work with senior management and business partners to evaluate and make appropriate business decisions regarding fraud prevention and response, considering risks, legal ramifications, revenue, precedent, and business relationships.
Incorporate fraud prevention into applicable activities based on experience and knowledge of Company functions.
Write and edit investigative reports after investigations, consultations, and assessments, documenting observations, recommendations, risks, and controls in manual and automated systems.
Provide the Director Fraud Center of Excellence with timely observations and recommendations for corrective action and process enhancement.
Plan strategically for risk exposure and prioritize objectives, activities, processes, controls, and technology.
Manage assigned investigators and other resources with business units to coordinate planning, assessments, investigations, recommendations, and reporting, and to improve controls and procedures proactively and in response to fraud.
Train and develop associates by coaching them in investigative and risk assessment concepts.
Maintain awareness of fraud trends and developments through industry groups and self-study, applying knowledge to guide response activities and control enhancements.
Identify and coordinate collection of fraud-related data; track fraud attempts, identify fraudulent activity, monitor risk areas, and enhance detection through data analysis, strategic reporting, and automated techniques.
Evaluate fraud prevention technologies, services, and systems; work with Operations Leadership to negotiate pricing and manage implementation of selected contracts and technologies.
Provide direction and development to associates through daily coaching, performance management, and development plans.
Recruit, hire, train, and develop staff.
Perform other assigned duties and comply with all policies and standards.