Manager, MSKTime Center of Excellence

Memorial Sloan Kettering Cancer Center•New York, NY

1d•$137,500 - $227,000•Hybrid

About The Position

The Manager, MSKTime Center of Excellence leads the development of consistent and effective timekeeping and workforce management practices across Memorial Sloan Kettering Cancer Center. The role focuses on expanding and improving MSKTime Scheduling, end-user training, and actionable reporting, while identifying opportunities to reduce and ultimately eliminate unnecessary overtime. The manager builds and mentors a team of analysts working in MSKTime Scheduling and Time & Attendance and partners with leaders across the organization to develop sustainable workforce practices. This collaborative, solutions-oriented role uses workforce data and operational insights to identify trends, address root causes, and improve workforce scheduling and utilization. The manager works with operational, clinical, HR, Finance, and other stakeholders to develop practical solutions that account for business and staffing needs. Responsibilities also include developing training strategy and content, delivering end-user training, establishing standards and governance, and supporting process improvement and organizational change. The position is hybrid, combining onsite work at 633 Third Avenue in New York, NY, with remote work. The schedule is 9:00 AM–5:00 PM EST, Monday through Friday. The role reports to the Associate Director, Payroll. The pay range is $137,500–$227,000.

Requirements

Experience leading workforce management, timekeeping, payroll, HR operations, labor management, or related operational functions.
Demonstrated experience using data and operational insights to identify workforce trends and improve business outcomes.
Experience partnering with leaders and cross-functional stakeholders to implement process or operational improvements.
Working knowledge of timekeeping, scheduling, workforce management, or overtime management practices.
Experience with Symplr workforce management technology.
Demonstrated experience managing initiatives, priorities, and stakeholders within a complex organization.
Ability to configure scheduling systems, preferably including applied schedules, pay rules, and reporting.
Ability to diagnose drivers of overtime and translate findings into practical, sustainable actions using scheduling and Time & Attendance systems.
Ability to create and deliver training content.
Comfort interpreting workforce metrics and trends and using them to guide recommendations.
Ability to build cross-functional relationships and work with leaders to drive adoption and accountability.
Ability to identify opportunities to standardize, simplify, and strengthen workforce and timekeeping processes.
Clear communication and change leadership skills, including navigating competing priorities and helping teams adopt new processes and ways of working.

Responsibilities

Lead the MSKTime Center of Excellence and establish consistent, effective timekeeping and workforce management practices across MSK.
Build and mentor a team of analysts working in MSKTime Scheduling and Time & Attendance.
Develop workforce scheduling practices and strategies to reduce and eliminate unnecessary overtime; identify root causes and partner with leaders on sustainable solutions and process improvements.
Develop solutions through configuration, reporting, and process improvement in MSKTime Scheduling systems.
Develop training strategy and content, and deliver training to end users.
Partner with operational, clinical, HR, Finance, and other stakeholders to improve workforce practices while considering business and staffing needs.
Develop and reinforce standards, policies, processes, and governance for timekeeping and overtime management across the organization.
Provide leaders with actionable insights and recommendations to proactively manage workforce scheduling and utilization.
Support continuous improvement initiatives that simplify processes, strengthen accountability, and improve consistency across departments.
Translate business needs into practical workforce management solutions.
Serve as a trusted resource for MSKTime practices, supporting adoption, education, training, problem-solving, and organizational change.