Manager, Mid-Market Growth NA

American Express Global Business Travel • Chicago, IL

1d • $88,200 - $163,800

About The Position

Amex GBT is seeking a leader for its North American mid-market sales development organization. The manager sets the team’s culture and standards, builds a high-performing team through hands-on coaching and real-time modeling, and treats prospect conversations as opportunities to learn and build pipeline. The role champions phone-first outbound sales, shapes the outbound playbook, uses data to guide coaching and decisions, partners across the organization, and attracts, develops, and retains talent.

Requirements

• A demonstrated coaching-first leadership approach and a track record of developing team members.
• Strong belief in a phone-first outbound model and understanding that conversations build pipeline.
• Creative ability to develop outbound messaging, positioning, and account engagement strategies.
• Curiosity about the business, market, and prospects, with a habit of asking why before prescribing how.
• Confidence and willingness to make calls and lead by example.
• Ability to build reports and use data to guide coaching and decisions.
• High emotional intelligence and ability to adapt leadership style to individual team members.
• Proven ability to recruit and retain high-performing talent.
• Strong cross-functional collaboration skills and ability to represent sales development credibly and professionally.

Responsibilities

• Coach and develop team members by listening to calls, joining prospecting blocks, running live coaching sessions, and demonstrating effective outbound conversations.
• Lead from the front by making calls alongside representatives and modeling techniques.
• Build a phone-first culture focused on generating intelligence, rapport, and pipeline through genuine conversations.
• Develop and improve outbound strategy and playbooks, including messaging, sequencing, and account engagement, using frontline insights.
• Build and sustain team culture by understanding team members, performance drivers, friction points, and development needs.
• Build and interpret reports and dashboards and use data to inform coaching and decisions.
• Collaborate with Account Executive leaders and represent the sales development team across the organization.
• Recruit, develop, and retain high-performing mid-market sales development talent.

Benefits

• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources for employees and their immediate families
• Travel deals from major travel providers on flights, hotels, cruises, and car rentals
• Access to over 20,000 learning courses, leadership courses, and internal job openings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed