Manager, Merchandising Operations

The RealReal•Secaucus, NJ

About The Position

The Manager, Authentication oversees a team of Authenticators in a production-driven, e-commerce warehouse environment. This role leads and develops a high-performing team, drives quality and performance metrics, and improves processes to support the company’s e-commerce operations. The manager serves as the primary contact for the copy/receiving team on item authenticity, helps identify authentication issues and counterfeit threats, and supports accurate authentication, pricing, and product descriptions throughout the receiving and copy process. The role also develops training and resources, reviews product authenticity before items launch on the site, tracks team productivity, and prepares quality documentation and reports. The position is based in a state-of-the-art, climate-controlled warehouse facility. The RealReal describes itself as a sustainable company that supports the circular economy through the resale of luxury goods.

Requirements

5+ years of experience leading and managing a team of 50 or more, preferably in an e-commerce warehouse environment.
3+ years of experience working in a warehouse or similar operations.
Proven track record managing and developing a high-performing team in a metrics-based environment.
Ability to dynamically manage workflow in a fast-paced environment and communicate priorities to the team.
Experience in workforce planning and scheduling.
Excellent business judgment, fact-based decision-making, and problem-solving skills.
Drive to achieve results individually and as a team.
Exceptional attention to detail and organizational skills.
Strong written, verbal, presentation, and communication skills, including the ability to tailor communication to the audience and demonstrate executive presence.
Adaptability and openness to change.
A growth mindset with a solutions focus.

Nice To Haves

Bachelor’s degree.
Proficiency with Google Suite.
Experience in authentication for luxury goods.
Multi-brand knowledge, particularly regarding authenticity.

Responsibilities

Lead, develop, and inspire a high-performing team.
Build a strong organization focused on the employee and consignor experience.
Drive individual and team results through coaching and development that support a positive employee experience.
Develop and execute continuous improvement projects to enable e-commerce operations to scale.
Drive achievement of quality and performance metrics, including unit economics, quality, and service-level agreements.
Track and report on individual and team productivity throughout the month.
Act as the primary point of contact for the copy/receiving team regarding item authenticity.
Check random product assortments and identify authentication issues or threats to the business.
Develop and implement resources and training to prevent acceptance of counterfeit goods.
Assist the Authentication and Brand Compliance team in processing items through the product pipeline.
Manage team resources to ensure products are authenticated, priced, and appropriately described throughout the receiving and copy process.
Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends, including failed processes, corrective actions, and re-validations.
Maintain a strong understanding of market pricing trends and KPIs.
Review product accuracy and authenticity before launch on the site.
Conduct product knowledge training and coaching for internal associates and external teams.

Benefits

$50 in monthly food credits for snacks and meals available for purchase on site.
Employee Stock Purchase Plan.
401(k) with company match.
Medical, dental, and vision insurance.
Paid parental leave.
9 paid company holidays.
Flexible time off, with manager approval.
Employees may also be eligible for a bonus program and incentive pay, depending on role.

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