Director, Merchandising Operations

Parachute Health

2d•$145,000 - $180,000•Remote

About The Position

Parachute Health is a digital ordering platform for post-acute care, connecting health systems, health plans, and suppliers to help patients receive medical equipment and supplies at home. Its Merchandising Operations team maintains the product catalog and insurance coverage criteria rules engine and partners with R&D to improve supporting tools and workflows. The team’s work spans e-commerce, compliance, operations, and R&D, and supports clinicians placing orders and suppliers fulfilling them. The Director of Merchandising Operations owns the team’s operating framework, including how work is planned, prioritized, and delivered, and how the team collaborates across the company. The Director coaches and develops managers and individual contributors, leads the team’s largest cross-functional projects, and serves as a close thought partner to the SVP of Merchandising. The role is primarily internal, with occasional customer communication, particularly for escalations.

Requirements

At least 7 years of experience in operations, program delivery, management, or technology consulting.
At least 3 years of experience managing and growing managers.
Track record of delivering complex cross-functional projects using a clear, repeatable methodology.
Data-driven approach and comfort with capacity models, dashboards, and prioritization trade-offs.
Willingness to travel roughly once a quarter.
Clear, concise communication skills, including the ability to push back constructively and drive decisions.
Sound compliance judgment in a highly regulated industry.
Track record of growing into increasing scope and responsibility.

Nice To Haves

Catalog, product data, or e-commerce experience.
Healthcare, DME/HME, or payer experience.

Responsibilities

Lead the operational framework for a team of managers and individual contributors, keeping work running smoothly and supporting team morale and culture.
Personally drive the team’s largest and most complex projects, managing timelines, dependencies, and cross-team communication.
Understand team processes end to end and lead the creation, maintenance, and centralization of SOPs and shared resources.
Promote consistent practices, training, quality assurance, and continuous improvement across category teams.
Collaborate with partner teams, including Supplier Implementation, Product, and Customer Success, to ensure smooth handoffs and shared processes.
Advocate for the Merch team and make its work visible and understandable across the company.
Run bandwidth and capacity planning, flag risks early, and rebalance coverage.
Define and report team metrics, including ticket throughput, SLAs, SKU work, and rollout milestones.
Own escalations as needed and partner effectively with people at all levels across the organization.
Support recruiting as needed, own onboarding for new merchants, and maintain continuity coverage for every category.

Benefits

Medical, dental, and vision coverage, with options for low-to-no-cost premiums.
Employer contributions to a Health Savings Account.
401(k) retirement plan.
Equity incentive plan.
Annual company-wide bonus opportunity of up to 15%, based on company performance.
Remote-first culture with a dedicated NYC office and reimbursement options for co-working spaces.
Flexible vacation policy.
Five additional Fridays off during the summer, separate from PTO.
Home office and wellness stipend.
Monthly internet stipend.
Annual learning and development stipend.