Manager, Merchandising Operations
About The Position
The Manager, Authentication oversees a team of Authenticators in a production-driven, e-commerce warehouse environment. The role leads and develops a high-performing team, drives quality and performance metrics, improves processes, and supports the authentication, pricing, and description of products throughout the receiving and copy process. The manager serves as the primary contact for the copy/receiving team on product authenticity and helps prevent counterfeit goods from entering the marketplace. The position also involves tracking productivity, reviewing product authenticity before site launch, preparing quality documentation and reports, monitoring market pricing trends and KPIs, and providing product knowledge training and coaching to internal associates and external teams. The RealReal offers a climate-controlled warehouse facility and a total rewards package that includes salary, benefits, and potential bonus or incentive pay.
Requirements
- At least 5 years of experience leading and managing a team of 50 or more, preferably in an e-commerce warehouse environment.
- At least 3 years of experience working in warehouse or similar operations.
- Proven track record of managing and developing a high-performing team in a metrics-based environment.
- Ability to dynamically manage workflow in a fast-paced environment and communicate priorities to the team.
- Experience in workforce planning and scheduling.
- Excellent business judgment, fact-based decision-making, and problem-solving skills.
- Drive to achieve results individually and as a team.
- Exceptional attention to detail and organizational skills.
- Strong written, verbal, presentation, and communication skills, including the ability to tailor communication style to the audience and demonstrate executive presence.
- Adaptability and openness to change.
- Growth mindset with a solutions focus.
Nice To Haves
- Bachelor’s degree.
- Proficiency with Google Suite.
- Experience in authentication for luxury goods.
- Multi-brand knowledge, particularly regarding authenticity.
Responsibilities
- Lead, develop, and inspire a high-performing team.
- Build a strong organization focused on the employee and consignor experience.
- Drive individual and team results through coaching and development.
- Develop and execute continuous improvement projects to support e-commerce scaling.
- Drive achievement of quality and performance metrics, including unit economics, quality, and SLA.
- Track and report individual and team productivity throughout the month.
- Act as the primary point of contact for the copy/receiving team regarding item authenticity.
- Check random assortments of product and identify authentication issues or threats to the business.
- Develop and implement resources and training to prevent acceptance of counterfeit goods.
- Assist the Authentication and Brand Compliance team in processing items through the product pipeline.
- Manage team resources to ensure products are authenticated, priced, and appropriately described throughout the receiving/copy process.
- Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends, including failed processes, corrective actions, and re-validations.
- Maintain a strong understanding of market pricing trends and KPIs.
- Review product accuracy and authenticity before launch to the site.
- Conduct product knowledge training and coaching for internal associates and external teams.
Benefits
- $50 in monthly food credits for snacks and meals available for purchase on site.
- Employee Stock Purchase Plan.
- 401(k) with Company Match.
- Medical, dental, and vision insurance.
- Paid parental leave.
- 9 paid company holidays.
- Flexible Time Off with manager approval.
- Potential eligibility for a bonus program and incentive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
