Manager, Meeting & Travel Services

Mastercard•Purchase, NY

2d•$125,000 - $207,000

About The Position

Mastercard's Corporate Meeting Services team delivers strategic, high-impact meetings and events that support business priorities, strengthen relationships, and create meaningful experiences for internal and external audiences. The Manager, Meeting Planning serves as a trusted advisor to business stakeholders and leads a diverse portfolio of complex, high-profile meetings and events. The role translates business objectives into meeting strategies, influences program design and investment decisions, and oversees both large-scale events and a high volume of concurrent programs. The Manager operates with substantial autonomy, applying strategic thinking, business acumen, and event management expertise to navigate complex requirements, balance competing priorities, optimize resources, and deliver measurable business value. The role also helps evolve Corporate Meeting Services through innovation, technology adoption, and continuous improvement. Meetings and events must comply with Mastercard policies, governance requirements, and established meeting management standards. Domestic and international travel may be required to support programs.

Requirements

Extensive experience in corporate meeting and event management, including independently leading large-scale, complex, high-visibility programs from strategy through execution.
Demonstrated success managing a high volume of concurrent meetings and events, prioritizing effectively, and meeting competing deadlines.
Strategic thinking and business acumen, including the ability to understand organizational priorities and translate business objectives into meeting strategies.
Ability to build trusted relationships with senior leaders and stakeholders, influence decisions, and provide recommendations that drive business value.
Strong project and portfolio management skills, including oversight of multiple programs, budgets, timelines, and stakeholders.
Financial and commercial acumen, including budget development and management, supplier negotiations, contract management, cost optimization, and investment recommendations.
Experience leading cross-functional teams and external partners in a matrixed organization.
Ability to work independently, exercise sound judgment, anticipate risks, and develop solutions in a fast-paced environment.
Excellent communication, presentation, negotiation, and relationship management skills, with the ability to engage and influence stakeholders at all organizational levels.
Ability to balance strategic thinking and hands-on execution, with attention to detail, operational excellence, and attendee experience.
Working knowledge of meeting and event management platforms such as Cvent, and familiarity with project management tools for planning, registration, reporting, and operational efficiency.
Ability to travel domestically and internationally as required to support meetings and events.

Nice To Haves

Familiarity with AI-powered tools such as Microsoft Copilot and interest in using emerging technologies to improve workflows, productivity, data-driven decisions, and meeting planning.
Commitment to continuous improvement, including identifying opportunities for process optimization, automation, and innovation.
Collaborative leadership approach, including willingness to share expertise, mentor colleagues, and contribute to a high-performing team.

Responsibilities

Serve as a trusted advisor and strategic partner to business owners and senior leadership, translating business priorities into meeting strategies, program designs, and attendee experiences.
Lead the strategy, planning, and execution of a high-volume portfolio of internal and external meetings and events, including large-scale conferences, executive leadership meetings, and incentive programs.
Manage multiple programs simultaneously while balancing priorities, timelines, stakeholder expectations, and complexity.
Recommend meeting formats, destinations, venues, attendee engagement approaches, program designs, and overall event strategies aligned with business objectives.
Own end-to-end program management, including project plans, timelines, budgets, risk mitigation, stakeholder communications, onsite execution, and post-event evaluation.
Develop and oversee budgets, negotiate with suppliers, optimize costs, and recommend ways to maximize the value of meeting and event investments.
Lead collaboration with internal stakeholders and external partners across sourcing, production, registration, travel, technology, and other specialized services.
Build relationships with business stakeholders, consult proactively, manage expectations, and influence decisions to achieve successful outcomes.
Anticipate challenges, assess risks, develop solutions, and make informed decisions in a fast-paced environment.
Evaluate program effectiveness using stakeholder feedback, financial performance, attendee experience, and other relevant measures; identify improvement opportunities and demonstrate business impact.
Guide fellow meeting planners and share best practices to support knowledge sharing and a high-performing team.
Use meeting technology, data, and AI-enabled tools to streamline workflows, improve productivity and decision-making, and support effective event delivery.
Contribute to Corporate Meeting Services initiatives involving process optimization, supplier strategy, innovation, technology adoption, and operational efficiency.
Ensure meetings and events comply with Mastercard policies, governance requirements, and meeting management standards.

Benefits

Medical, prescription drug, dental, vision, disability, and life insurance
Flexible spending account and health savings account
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, prorated based on date of hire
10 annual paid U.S. observed holidays
401(k) with a company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Tuition reimbursement eligibility