Executive Meeting Manager

DoubleTree by Hilton Miami Airport Convention Center•Miami, FL

9d•$60,000 - $70,000•Onsite

About The Position

The Executive Meeting Manager is an on-site member of the sales team at the DoubleTree by Hilton Miami Airport Convention Center. The role focuses on short-term, smaller groups—typically up to 50 rooms at peak—and meetings typically of 100 guests or fewer. The manager also oversees corporate sales and develops and implements strategic sales plans to achieve corporate sales targets. Other group or meeting sizes may be assigned according to business needs and management direction. The role covers all stages of the sales process, from responding to inquiries and booking business through confirming details and supporting groups while they are on-site. It includes guest-room and catering sales targets and requires a flexible schedule, which is not limited to a standard Monday–Friday workweek. The position is exempt, pays $60,000–$70,000, and reports to the Director of Sales. The hotel offers 334 guestrooms, dining, fitness and business facilities, and substantial hotel and convention meeting space.

Requirements

At least one year of experience at a full-service hotel, country club, or similar venue.
At least four years of progressive hotel sales experience; alternatively, a four-year college degree and at least two years of related experience; or a two-year college degree and at least three years of related experience.
Valid driver’s license in the applicable state.
Skill with computer applications, hotel sales systems, and Microsoft Office.
Effective verbal and written communication, listening, and client-service skills.
Ability to multitask, prioritize, meet deadlines, and handle complex information and problem solving.
Ability to maintain confidentiality.
Ability to work a flexible schedule; flexibility and long hours are sometimes required.
Ability to exert up to 50 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

Knowledge of Delphi.

Responsibilities

Build and maintain relationships with clients and key stakeholders to foster long-term corporate partnerships.
Answer telephone inquiries and qualify clients for meetings and events.
Book repeat business and maintain long-term client relationships.
Conduct hotel site inspections and client presentations.
Work closely with the banquet department on operations and event execution.
Provide direction, coordination, and ongoing evaluation of operations.
Execute banquet event orders in detail for groups and meetings.
Monitor group room blocks and pickup, and prepare detailed resumes for operating departments.
Coordinate with outside vendors to support client satisfaction for events and groups.
Meet guest-room and catering sales targets and contribute to corporate sales targets.
Attend required hotel meetings and training.
Participate in Manager on Duty coverage as required.
Maintain regular attendance and comply with hotel standards and regulations.
Maintain professional appearance and grooming, including wearing a nametag.
Support productivity, identify problem areas, and help implement solutions.
Anticipate, prevent, identify, and resolve problems; evaluate information from various sources and maintain confidentiality.
Perform other duties as requested by management.
Communicate attentively and courteously with employees and guests, listen to and clarify concerns, and multitask and prioritize departmental functions to meet deadlines.