Executive Meeting Manager

DoubleTree•Miami, FL

8d•Onsite

About The Position

The Executive Meeting Manager (EMM) is an integral member of the sales team, focusing primarily on short-term, smaller groups—typically up to 50 rooms at peak—and meetings of 100 guests or fewer. The role also oversees corporate sales and develops and implements strategic sales plans to achieve corporate sales targets. Other group or meeting sizes may be assigned based on hotel business needs and management direction. The position has guest room and catering sales target goals. The EMM manages all aspects of the sales process, from responding to inquiries and booking business to confirming details and supporting groups while they are on-site. The role works with clients on site inspections and presentations, coordinates with banquet operations and outside vendors, monitors room blocks and pickup, and prepares detailed event information for operating departments. A flexible schedule is required; this is not a standard Monday-to-Friday position. The role is 100% on-site, exempt, and reports to the Director of Sales.

Requirements

At least 1 year of experience at a full-service hotel, country club, or similar venue.
At least 4 years of progressive hotel sales experience, or a 4-year college degree and at least 2 years of related experience, or a 2-year college degree and at least 3 years of related experience.
Valid driver’s license in the applicable state.
Skill in computer applications, hotel sales systems, and Microsoft Office.
Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask, prioritize departmental functions, and meet deadlines.
Ability to handle problems effectively and evaluate complex information from various sources.
Ability to maintain confidentiality.
Flexibility to work variable schedules and sometimes long hours.
Ability to exert up to 50 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

Knowledge of Delphi.

Responsibilities

Build and maintain relationships with clients and key stakeholders to foster long-term corporate partnerships.
Develop and implement strategic sales plans to achieve corporate sales targets.
Respond to telephone inquiries and qualify clients for meetings and events.
Book business and repeat business, maintaining long-term client relationships.
Confirm event details and work with groups while they are on-site.
Conduct hotel site inspections and client presentations.
Work closely with the banquet department on operations and event execution.
Execute banquet event orders for groups and meetings.
Monitor group room blocks and pickup, and generate detailed resumes for operating departments.
Work with outside vendors to support client satisfaction for events and groups.
Provide direction, coordination, and ongoing evaluation of operations.
Attend required hotel meetings and trainings and participate in Manager on Duty coverage as required.
Maintain regular attendance, high standards of personal appearance and grooming, and compliance with hotel standards and regulations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Anticipate, prevent, identify, and resolve problems; evaluate complex information and maintain confidentiality.
Perform other duties as requested by management.