(USA) Manager, Material Handling Equipment Service
About The Position
The Manager, Material Handling Equipment Service leads vendor and contract management to ensure operational excellence and compliance with quality standards. The role oversees procurement, budgeting, and supplier performance while driving continuous improvement in service delivery. It calls for business acumen, data-driven decision-making, and collaboration across teams to resolve issues and optimize equipment reliability. The manager also supports change initiatives and crisis management, aligning operations with organizational goals and regulatory requirements to maintain efficient and safe service operations. The Automation Center of Excellence (COE) manages and enhances Grocery automation platforms, including Witron and Swisslog. The team collaborates with Operations, Engineering, and vendors to optimize system performance, reduce downtime, and support scalable execution. It establishes maintenance standards, oversees vendor governance, and advances continuous improvement by transforming reactive processes into data-driven operations. The COE provides technical expertise and cross-functional leadership to support reliable systems, clear accountability, and resilient Grocery automation operations.
Requirements
- Proven experience in vendor and contract management, including evaluating, selecting, and monitoring supplier performance.
- Strong knowledge of procurement processes and compliance with organizational and regulatory requirements.
- Ability to develop and manage budgets, analyze variances, and prepare expense reports.
- Expertise in operational excellence, including identifying safety hazards and implementing standard operating procedures.
- Proficiency in data analysis and using insights to influence strategic decisions.
- Effective communication skills to present complex information clearly and influence stakeholders.
- Ability to lead change management initiatives and drive continuous process improvements.
- Associate's degree in a technical-related field (e.g., Controls, Electrical) and 4 years of experience in the Material Handling Industry or a related field, or 6 years of experience in the Material Handling Industry or a related field.
Nice To Haves
- Bachelor's degree in Computer Engineering.
- Project Management Professional (PMP) certification.
Responsibilities
- Manage vendor relationships by evaluating performance, resolving discrepancies, and ensuring compliance with quality standards and contractual obligations.
- Oversee contract administration, including review, documentation, and adherence to organizational protocols.
- Support procurement activities by coordinating with suppliers and ensuring proper documentation and approval processes.
- Develop and manage budgets, analyze variances, and prepare expense reports using preferred tools.
- Identify process improvements, ensure safety compliance, and support standard operating procedures.
- Use data analysis to inform decisions, monitor equipment performance, and recommend technical solutions.
- Collaborate with stakeholders to align business needs and facilitate effective communication.
- Support change initiatives and crisis management.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase plan, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Stock may be included as additional compensation for certain positions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
