Material Handling Manager

Samsung•Coppell, TX

About The Position

The RMA Material Handling Manager for Samsung Electronics America’s Networks business unit leads day-to-day warehouse operations supporting the receipt, inspection, disposition, and shipment of returned network equipment during construction, warranty, and post-warranty periods. The role oversees the physical and system handling of Return Material Authorization (RMA) freight to ensure returns are received accurately, inspected and dispositioned promptly, and outbound shipments of spares, test devices, and repaired units move on schedule. This is a hands-on, floor-facing managerial position with a team comprising Samsung employees and staff from a third-party logistics warehouse partner. The position reports to the Reverse Logistics Director. The manager oversees receiving and inspection, equipment triage and disposition, inventory accuracy, outbound shipping, dock and workflow management, exception resolution, operational metrics and reporting, and claims documentation. The manager also monitors work quality, prioritizes tasks, escalates bottlenecks, ensures the team has resources to meet service-level agreements, improves processes and work instructions, delivers accurate reports, collaborates across teams, and supports RMA and warehouse management system needs.

Requirements

At least 6 years of related experience.
Bachelor's degree.
Ability to think critically, prioritize, and react quickly in a fast-paced, deadline-driven environment.
Strong attention to detail, particularly regarding inventory accuracy and equipment inspection.
Excellent written and verbal communication skills.
Strong Excel skills.

Nice To Haves

Knowledge of network equipment and reverse logistics processes.
Prior experience using Samsung systems such as Watch-Q, NERP, or an RMA tracking system.
Korean language skills for frequent interaction with headquarters.

Responsibilities

Lead day-to-day warehouse operations for RMA handling in the Networks business unit.
Oversee receipt of returned equipment against open RMAs, verify quantities and condition, and log missing, damaged, or mismatched items.
Oversee sorting of returned equipment into repair, scrap, restock, or quarantine categories and route items to the appropriate downstream channels.
Maintain accurate spare-parts and returned-equipment inventory through cycle counts, bin audits, and timely system updates.
Coordinate and verify outbound shipments of spare parts, repaired units to customers, and trial or test hardware.
Monitor work in progress to ensure equipment is received, staged, and dispositioned within service-level agreements.
Investigate and resolve receiving exceptions, including unauthorized returns, serial-number mismatches, and damaged returns, with the warehouse team and customers.
Track and report daily and weekly operational metrics, including dock-to-stock time, turnaround time, inventory accuracy, and backlog.
Document and photograph lost or damaged equipment to support claims against freight carriers, customers, and the warehouse team.
Monitor the quality and accuracy of RMA operations and prioritize work to meet urgent deadlines.
Escalate issues and bottlenecks to RMA management and ensure the team has the staff, training, inventory, and systems needed to meet service-level agreements.
Continuously improve RMA processes and workflows and update work instructions and standard operating procedures.
Ensure inventory and operational reports are accurate and delivered to stakeholders on time.
Collaborate with Hardware Services, the third-party logistics provider, and Quality on cross-functional projects.
Support needs related to RMA and warehouse management systems, including accurate data entry and issue escalation.