Material Handling Manager

Samsung Electronics•Coppell, TX

About The Position

The RMA Material Handling Manager for Samsung Electronics America's Networks business unit leads day-to-day warehouse operations supporting the receipt, inspection, disposition, and shipment of returned network equipment during construction, warranty, and post-warranty periods. The role oversees physical and system handling of Return Material Authorization freight, ensuring accurate receipt, timely inspection and disposition, and scheduled outbound movement of spares, test devices, and repaired units. This is a hands-on, floor-facing managerial role leading Samsung employees and staff from a third-party logistics warehouse partner. The manager reports to the Reverse Logistics Director and is responsible for work quality, service levels, team resources, operational reporting, process improvement, and coordination with cross-functional teams.

Requirements

At least 6 years of related experience.
Bachelor's degree.
Ability to think critically, prioritize, and react quickly in a fast-paced, deadline-driven environment.
Strong attention to detail, particularly regarding inventory accuracy and equipment inspection.
Excellent written and verbal communication skills.
Strong Excel skills.

Nice To Haves

Knowledge of network equipment and reverse logistics processes.
Prior experience using Samsung systems such as Watch-Q, NERP, and RMA tracking systems.
Korean language skills for frequent interaction with headquarters.

Responsibilities

Oversee receipt of returned equipment against open RMAs, verify quantities and condition, and log discrepancies.
Oversee sorting of received equipment into repair, scrap, restock, or quarantine categories and route items to the appropriate downstream channels.
Maintain spare-parts and returned-equipment inventory accuracy through cycle counts, bin audits, and timely system updates.
Coordinate and verify outbound shipments of spare parts, repaired units to customers, and trial or test hardware.
Monitor work in process so equipment is received, staged, and dispositioned within service-level agreements.
Investigate and resolve receiving exceptions, including unauthorized returns, serial number mismatches, and damaged returns, with the warehouse team and customers.
Track and report daily and weekly operational metrics, including dock-to-stock time, turnaround time, inventory accuracy, and backlog.
Document and photograph lost or damaged equipment to support claims against freight carriers, customers, and the warehouse team.
Manage the overall activities, work quality, accuracy, and priorities of the RMA handling team.
Escalate issues and bottlenecks to RMA management and ensure the team has the staff, training, inventory, and systems needed to meet service-level agreements.
Continuously improve RMA processes and workflows and update work instructions and standard operating procedures.
Ensure inventory and operational reports are accurate and delivered to stakeholders on time.
Collaborate with Hardware Services, the 3PL, and Quality on cross-functional projects.
Support RMA and warehouse management system needs, including data-entry accuracy and issue escalation.