manager, marketing operations

Starbucks Coffee Company • Seattle, WA

1d • $109,300 - $178,300 • Hybrid

About The Position

The Manager, Marketing Operations partners with Marketing leads to support complex Go-To-Market execution. The role brings structure, clarity, and momentum to assigned channel workstreams and coordinates cross-functional teams from planning through delivery. It manages marketing programs and channel workstreams from intake through launch and closeout, connecting milestones to seasonal Go-To-Market timelines and supporting consistent campaign execution. The position also uses project data, partner feedback, and workflow tools to assess project health, improve visibility and efficiency, and inform future work.

Requirements

• 5+ years of project management experience, including exposure to marketing planning and execution in a matrixed organization.
• Proficiency in project planning, scope, milestones, dependencies, risks, stakeholder communication, and change management.
• Experience coordinating cross-functional work through changing priorities and evolving requirements.
• Clear written, verbal, and presentation communication skills for working teams and senior stakeholders.
• Strong facilitation skills and the ability to drive clear decisions, ownership, and next steps.
• Experience documenting processes, improving ways of working, and supporting team adoption.
• Experience supporting integrated marketing, owned, social, menu, retail, or omnichannel work within a seasonal campaign.
• Experience using Adobe Workfront for project setup, schedules, task management, status reporting, or dashboards.

Responsibilities

• Manage assigned marketing programs and channel workstreams from intake through launch and closeout.
• Build and maintain project plans defining scope, deliverables, milestones, dependencies, decisions, and owners.
• Connect assigned milestones to the seasonal Go-To-Market timeline and flag cross-workstream impacts.
• Track program decisions and priority changes and mitigate associated risks.
• Facilitate kickoffs, working sessions, milestone reviews, status updates, retrospectives, and issue resolution.
• Architect processes, document ways of working, and recommend practical process improvements.
• Manage concurrent priorities, track risks and dependencies, and escalate issues when needed.
• Use status data, retrospectives, and partner feedback to assess project health and capture learnings.
• Maintain accurate plans, schedules, and status reporting in Workfront, and partner with stakeholders to implement functionality that improves visibility and efficiency.
• Support improvements to business planning, cross-functional communication, and work integration.
• Build effective relationships across assigned teams to support consistent campaign execution.
• Apply a working understanding of paid, earned, and owned channels to marketing planning and execution.
• Partner with teams to track agreed-upon measures, capture learnings, and inform future work.
• Use tools and technology to improve workflow efficiency and visibility.

Benefits

• Medical, dental, and vision insurance
• Basic and supplemental life insurance
• Other voluntary insurance benefits
• Short-term and long-term disability
• Paid parental leave
• Family expansion reimbursement
• Paid vacation from date of hire
• Sick time
• Eight paid holidays
• Two personal days per year
• 401(k) retirement plan with employer match for eligible partners
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings
• Financial well-being tools
• Upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan
• Student loan management resources and other educational opportunities
• Backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed