Manager, Marketing CMP
About The Position
The CMP Manager directs, supervises, trains, and motivates Community Marketing Associates and Supervisors. The primary objective is to increase the site’s production of CMP tours and meet or exceed budgeted tour-flow and VPG requirements. The role is also responsible for the Face to Face package sales budget and budgeted Face to Face tour flow. The position oversees daily CMP program operations, develops team training and goals, monitors site-level marketing performance, and takes corrective action as needed. The manager also assists the Marketing Director and site VP as required.
Requirements
- Full-time availability, including weekends and holidays.
- High school diploma or equivalent; a bachelor’s degree in a related field is preferred.
- Excellent partnership-building, big-picture analysis, and follow-up skills.
- Excellent customer service skills for serving internal and external customers.
- Clear and concise written and verbal communication skills.
- A track record of strong leadership and the ability to motivate a team.
- Ability to coach, counsel, and motivate direct reports effectively.
- Ability to multitask efficiently and negotiate effectively.
- Detail-oriented and accurate, with demonstrated problem-solving ability.
- Ability to carry out responsibilities in accordance with organizational policies and applicable laws.
Nice To Haves
- Bachelor’s degree in a related field.
- Internal Wyndham experience or external timeshare experience in a similar role.
Responsibilities
- Recruit, hire, and train CMP professionals and supervisors.
- Oversee daily operations of CMP programs to meet budgeted tour flow.
- Establish an ongoing training plan to promote integrity and enthusiasm in the CMP department.
- Work with CMP Supervisors to establish written and individual team goals that support high performance.
- Monitor and report site-level marketing performance, taking corrective action as required.
- Assist the Marketing Director and site VP as needed.
- Direct, supervise, train, and motivate Community Marketing Associates and Supervisors.
- Increase site production of CMP tours and meet or exceed budgeted tour-flow and VPG requirements.
- Manage the Face to Face package sales budget and budgeted Face to Face tour flow.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Wish Day paid time to volunteer at an approved organization
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
- Depending on position, paid time off, parental leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
