CMP Supervisor

Travel + Leisure Co.

1d

About The Position

The CMP Supervisor assists the CMP Marketing Manager with the daily operations and productivity of the CMP Marketing Team. The role includes supervising, recruiting, hiring, training, developing, and managing associate performance and behavior. The supervisor also monitors site marketing penetration, prepares reports, coordinates with Front Line sales management, maintains tour documentation, resolves booking and tour-status issues, and manages departmental supplies. Minimal travel is required.

Requirements

• High school diploma, GED, or equivalent; experience equivalent to the education requirement may be accepted.
• Two years of marketing experience, primarily in the vacation ownership industry.
• Excellent verbal and written communication skills and a high level of professionalism.
• Ability to coach, counsel, and motivate direct reports.
• Ability to provide exceptional customer service, including communicating positively and effectively with upset owners.
• Ability to multitask efficiently and negotiate effectively.
• Working knowledge of marketing databases.
• Ability to recruit, train, and develop employees and lead by example.
• Detail-oriented and accurate.
• Ability to carry out responsibilities in accordance with organizational policies and applicable laws.
• Demonstrated problem-solving ability.
• Maintain current knowledge of company systems, including Mainframe, Focus, and CRS.

Responsibilities

• Interview, hire, train, supervise, and develop CMP Marketing staff; assign and direct work; conduct performance reviews; motivate and reward associates; and provide disciplinary action, termination, and conflict resolution when necessary.
• Maintain total site marketing penetration standards set by management.
• Run daily reports and prepare timely daily and weekly status reports, including show factors and penetration rates, along with other reports requested by management.
• Coordinate with Front Line sales management regarding available tour seats and potential tour flow.
• Coordinate with sales regarding new or changed marketing programs, including booking and gifting policies.
• Maintain copies of invitations and daily tour manifests for reference.
• Resolve issues related to tour statuses, bookings, and coding.
• Order and maintain departmental supplies, including collateral materials and uniforms.
• Perform other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid Wish Day to volunteer at an approved organization
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED