Manager, Loading Dock Operations

ASM Global•New York, NY

22d•$84,000 - $90,100•Onsite

About The Position

As Manager, Loading Dock Operations, you play a critical role in the day-to-day operations of Barclays Center, overseeing the arena’s subterranean loading dock with a strong focus on safety, organization, efficiency, and attention to detail. The Barclays Center loading dock is one of the venue’s most complex operational environments. It serves as the entry point for every show, team, truck, and delivery, often operating under tight timelines and in a highly condensed space. The Manager, Loading Dock Operations, is responsible for keeping this critical area safe, orderly, and efficient while balancing the needs of tenants, promoters, vendors, and internal departments. Supporting more than 200 events annually, this role manages the logistics that keep the arena moving—from concerts and NBA/WNBA games to daily deliveries and building operations. The Manager serves as a central point of coordination for dock traffic, mailroom functions, equipment, and support staff, ensuring that each interaction and movement is handled with precision and professionalism. Success in this role requires strong coordination, clear communication, sound judgment, and the ability to lead a team effectively in a fast-paced, event-driven environment. The ideal candidate is highly organized and brings demonstrated experience managing a busy loading dock operation within a multi-use facility. Strong technology skills, including proficiency with QTrak, Microsoft Word, and Excel, are required to create and maintain delivery schedules and support efficient daily operations. The Manager will also plan and implement associated work tasks, coordinate operational priorities, and supervise full- and part-time staff to ensure work is completed safely, efficiently, and to the highest standards.

Requirements

Bachelor’s degree, or foreign equivalent, in Sport Management, Business, or Logistics/Supply Chain Management plus 2 years of progressively responsible positions and/or post baccalaureate experience in the job offered.
Specific experience as it relates to an 18,000+ seat sports and entertainment multi-use facility; organizing and supervising operations for sporting and entertainment arena events.
Must have a continuous drive and passion for creating exceptional experiences for all guests, employees, tenants and teams.
Experience in developing and managing budgets.
Must be detail oriented, flexible, and able to always work with enthusiasm and professionalism, through a variety of circumstances by using good judgment.
Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary. The ability to demonstrate dependability, reliability and punctuality, working assigned and varying shifts and completing responsibilities in a timely manner are required.
Must be able to pass a criminal background check and employment check prior to employment.
Valid State Driver’s License is required.
Fork and Aerial Lift Certification is required.
Must have the ability to stand, sit, crouch and bend throughout the course of daily activities.
Ability to work in various climates based on the environment.
Must have the ability to stand or sit in one location for a minimum of four hours at a time.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
Must possess the technological capability to manage smart devices, including smartphones, laptops, tablets, and others.
Must have the ability to read, write, and understand English in a working environment.
Ability to adapt and work effectively in various parts of the facility.

Nice To Haves

Knowledge and previous experience working with NBA, NHL/AHL, NCAA (hockey and basketball), FELD Entertainment, AEG Live, Live Nation and other concert and family show promoters preferred.

Responsibilities

Manage and coordinate the day-to-day activities of all deliveries and for the arena.
Manage the Loading Dock Team during day-to-day operations during event and non-event hours.
Manage, supervise and coordinate activities of workers engaged in loading and unloading of trucks and in moving and storing materials or products.
Assist with enforcing daily delivery schedules for operational efficiencies.
Coordinate the arrival and departure of all events related trucks as well as the organization of Sports team player parking when required.
Assist with the coordination of 3rd party vendors such as waste services, off-site storage, and equipment service/rentals by enforcing the agreed upon scope of services within the various signed service agreements.
Assists with hiring, training, and instructing the Loading Dock Team on the proper procedures for effectively and efficiently operating a 24-hour operation.
Plan, schedule, and execute preventative and repair maintenance work when required on the loading dock with equipment including (6) forklifts, (2) scissor lifts, snow removal equipment, dock levelers, roll doors, truck elevators and vehicle turntable.
Assists with teaching, training and certifying new Employees on the safe and proper techniques of forklift and scissor lift operation.
Provide a clean, safe environment for all personnel, tenants, vendors, clients and patrons.
Supports and assists the department with recruiting, training, supervising, and evaluating departmental personnel and service providers.
Preparing projected Event Cost Estimate/Analysis for specific areas of responsibility.
Assisting with purchasing and inventory control systems as it relates to consumable items, tools and equipment within the Loading Dock and Mailroom.
Establishing and maintaining effective working relationships with VP, Directors, Managers, Supervisors, employees, patrons, clients, service providers and corporate sponsors.